Ambulance Service of New South Wales
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Quick guide to calling an ambulance

Knowing how to call Triple Zero (000) in a medical emergency can be the difference between life and death.

If you are faced with a medical emergency, there are a few simple but important things you need to do.

1. Call Triple Zero (000)

You can call Triple Zero (000) 24 hours a day, seven days a week from any landline, pay phone or mobile phone.

Calls to Triple Zero (000) are always free.

If using a pay phone, you do not need to use a coin.

If using a pre-paid mobile phone with no credit, you can still call Triple Zero (000) and you will be connected.

2. Ask for an ambulance

When you call Triple Zero (000), a Telstra operator will ask which service you require - Police, Fire or Ambulance.

In the event of a medical emergency, ask for AMBULANCE.

3. Answer the control centre officer's questions

You will be connected to an ambulance control centre. The control centre officer will ask you a standard set of questions. Answering these questions helps us organise the most appropriate service as quickly as possible.

4. Keep calm and be clear

It is important to stay calm. Speak slowly and clearly.

5. Do not hang up. Stay on the line for more instructions

Once you have answered the control centre officer's initial questions, an appropriate service will be organised.

If you have a life-threatening injury or illness, paramedics will be sent immediately. The control centre officer will then ask you additional questions to assist our paramedics en route. Answering these questions does not delay their arrival. The control centre officer can also provide further assistance and/or medical advice and instructions depending on the medical emergency.

Sometimes sending paramedics may not be required and we will transfer you to a nurse for further assistance.

For more information:

Download our calling an ambulance fact sheet.

Download our What to do in a medical emergency in a shopping centre fact sheet.

For a more detailed description of what happens when you call Triple Zero (000), click here.


090112 000 logo Dialling Triple Zero (000) is the quickest way to get the right help from emergency services.