Ambulance Service of New South Wales
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Useful tips

Useful tips when calling Triple Zero (000)

  • If calling from a house, unit, flat or business address, ensure that the building number is clearly visible from the street.
  • If you are in a hard to find location have someone wait outside the building/location to wave the ambulance down or leave the front light on at night.
  • If you live in a rural area or an area difficult to find, remember landmarks such as ‘yellow house with blue picket fence' for example.
  • Make it a habit to note street names of places you frequent such as shops, schools, parks, restaurants, clubs and sporting grounds. This could assist you to give more detailed information.
  • If travelling on a Motorway or on a rural road, identify the direction you are travelling and the last exit or town you passed through.
  • On trips to unfamiliar areas advise someone of your planned route.
  • If there is a cordless phone at the address where the ambulance is required, ensure you take the handset with you when moving around the immediate vicinity.

Useful tips when waiting for an ambulance to arrive

Before the ambulance arrives, you can help us in the following ways:

  • Ensure there is a clear pathway to the entrance of your property. This may involve moving objects such as cars, pot plants or furniture. The paramedics may need to take a stretcher or equipment to where the patient is located.
  • Lock away any pets.
  • Pack any items of clothing or toiletries the patient may need in a small bag.
  • Make sure you have all the patient's regular medication ready to hand over to the paramedics.
  • It's always handy to have a medication list to give to the paramedics. Use Ambulance's Personal Health Diary (link) to keep a record of your health information and medications.
  • If calling on behalf of your child, pack your child's Personal Health Record, also known as ‘the Blue Book'.
  • If you have a chronic disease and have ‘My Health Record', also known as ‘the Red Book', or you have an Advanced Care Directive, pack this along with your belongings.
  • Notify the paramedic of any allergies or special requirements you may have.
  • Have a list of contact numbers such as family members or friends.
  • Ensure you have all relevant pension or health cards. 
  • Do not take valuable items.
  • Do not forget to take a set of property keys.
  • Have someone check that all doors and windows are locked and all electrical appliances are turned off.
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Be prepared at work. Print out the Medical Emergency Plan for your workplace so you can direct Ambulance in an emergency.