Community Education Programs

Newborns - First Steps Program

The First Steps campaign consists of an Emergency Phone Card for parents and carers of newborns that aims to:

• reassure new parents that in a medical emergency they should call triple zero (000) for an ambulance;
• familiarise parents with the questions they may be asked when calling for an ambulance to make the collection of information easier for the Ambulance Call Taker; and
• Inform parents of the type of information that paramedics will require when they arrive on scene to help treat the child

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Pre-school Children - Emergency Helpers Program

As a pre-cursor to the Be an Ambulance Hero: Dial Zero Zero Zero primary school education program, the Ambulance Emergency Helpers Program aims to prepare younger children for emergency situations.

Program lessons include:

• How to identify an emergency service worker
• The number to call in an emergency
• The importance of learning their home address

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School Children - Be An Ambulance Hero Dial Zero Zero Zero Program

School education program designed for 5-8 year olds to educate children on what to do in an emergency.

The program assists teachers educate children on the following topics:

• The difference between a little accident and a big accident, including how to identify an unconscious person
• Understanding how to call an ambulance in an emergency
• The emergency number in Australia - triple zero (000)
• Develop the confidence and skills necessary for children to be able to call an ambulance in an emergency and answer questions asked by 000 call takers.

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School children - Triple Zero Kids's Challenge Game

Play the Triple Zero Kids Challenge to learn about getting help by playing games and solving mysteries. Learn about safety messages and hear what happens when you call Triple Zero (000). Along the way they will meet the "Zeros" as they are guided step by step through the game.

Launch Triple Zero Kids Challenge Game

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Non-English speakers - Calling an Ambulance program

The Calling an Ambulance resource aims to equip people from non-English speaking backgrounds with the skills and confidence to call Triple Zero (000) in a medical emergency.

Specifically, the resource covers topics such as:
> Knowing the Triple Zero (000) emergency number
> When and how to call Triple Zero (000) in a medical emergency
> Understanding the questions that will be asked by Ambulance call takers
> How to answer these questions to ensure you are provided with the most appropriate Ambulance response
> Preparing for the arrival of an ambulance

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Adults - Access for Life Program

Workplace injuries are a surprisingly common occurrence across NSW, with over 30,000 injuries reported each year which resulted in someone being off work for five or more days. Given that this figure is limited to reported injuries only, it comes as no surprise to learn that paramedics attend to even more workplace injuries on an annual basis.

Together with Workcover, we have launched a workplace awareness campaign that assists employees in all NSW workplaces take appropriate action when faced with a medical emergency at work.

Download Poster

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Retirees - Life Live It Save It Program

Community education program for over 55 retirees to recognise and deal effectivey with medical emergencies.

LIFE...Live it Save it is free to all community clubs in New South Wales who cater to retirees. The self-learning program is designed to be facilitated by community members in a group environment and includes viewing an instructional DVD highlighting the Program's key objectives which are:

• Early recognition of signs and symptoms
• Calling ‘000' immediately for an ambulance
• Following Ambulance Calltaker instructions

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