Ambulance Service of New South Wales
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Control Centre Recruitment

Control Centre Officers

Control Centre Officers are required to respond to triple zero (000) calls as well as manage the ambulance resources responding to these calls

Operating Environment

Ambulance Control Centre's manage and control Ambulance responses to Triple Zero (000) calls, and requests for Ambulance services from allied health care providers and other emergency services.  Communications Assistants and Control Centre Officers answer and assess emergency and non-emergency calls and Control Centre Officers control the dispatch and movement of Ambulance resources.

The Control Centres are a 24 hours per day, 7 days per week operation, located at Eveleigh (Sydney), Warilla (Wollongong), Dubbo and Charlestown (Newcastle).

Given the 24 hour per day, 7 days per week operation of our Control Centres, staff are rostered on weekends, public holidays and night shifts.

Training

Control centre officers are multi-skilled and progressively build their competency in emergency and non-emergency call taking and the coordination of Ambulance resources. After undertaking an internship, a fully qualified control centre officer is able to be rostered on to a call-taking or dispatch role. They are required to complete regular training and recertification.

Salary

The salary range for control centre officers is $59,585 pa to $60,934pa. This salary rates do not include applicable shift allowances, annual leave loading or overtime.. Other conditions of employment are outlined in the Operational Ambulance Officers (State) Award

Keen to apply?

To be eligible for control centre officer position, you must:

 

  • possess a current First Aid Certificate, or are willing to obtain a First Aid Certificate when required during the recruitment process
  • Be a Permanent Resident or Citizen of Australia or New Zealand
  • Willing to undertake a National Criminal Records Check
  • Be able to give clear verbal instructions over the telephone
  • Be able to touch type

 

Click here to go to the How to Apply page

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Communications Assistant Recruitment

Communications Assistants respond to Triple Zero (000) calls and utilisie the tools and technology in the centre to manage these calls.

Operational Environment

Ambulance Control Centre's manage and control Ambulance responses to Triple Zero (000) calls, and requests for Ambulance services from allied health care providers and other emergency services. 

The Control Centres are a 24 hours per day, 7 days per week operation located at Eveleigh (Sydney), Warilla (Wollongong), Dubbo and Charlestown (Newcastle), but Dubbo does not recruit for Communications Assistants, as they only have control centre officers on their establishment.   

Given the 24 hour per day, 7 days per week operation of our Control Centres, staff are rostered on weekends, public holidays and night shifts.

Training

After a one week induction at your Control Centre, Communications Assistants and control centre officers from across the State complete an initial 6 week training program at the Ambulance Education Centre, based at our State Headquarters in Rozelle (Sydney). You will be equipped with the knowledge to navigate your way through essential computer programs used at the Control Centres and learn about call taking procedures and other important Ambulance protocols.

Training is provided Monday to Friday with assessment tasks, to help consolidate your learning.

When a Communications Assistants has achieved call taking competency requirements you will be rostered independently.

Salary

The salary range for communications assistant is $52,011pa to $59,050pa. This salary rates do not include applicable shift allowances, annual leave loading or overtime. Other conditions of employment are outlined in the Ambulances Services of NSW Administrative and Clerical Award

Keen to apply?

To be eligible for a Communication Assistant position, you must:

  • possess a current First Aid Certificate, or are willing to obtain a First Aid Certificate when required during the recruitment process
  • Be a Permanent Resident or Citizen of Australia or New Zealand
  • Willing to undertake a National Criminal Records Check
  • Be able to give clear verbal instructions over the telephone
  • Be able to touch type at least 30 words per minute at 90% accuracy