Ambulance Service of New South Wales
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Control Centre Training

Being a control centre officer is not like working at any call centre. You will be responsible for receiving calls for ambulance services from the public, allied health care providers and other emergency services. Frequently, you will be required to provide relevant and approved first aid advice and reassurance.

On commencing with Ambulance, you will be equipped with the necessary skills to handle any situation through our training program.

Six week introductory training program

After a one week induction at your Control Centre, Communications Assistants and control centre officers from across the State complete an initial 6 week training program at the Ambulance Education Centre, based at our State Headquarters in Rozelle (Sydney). You will be equipped with the knowledge to navigate your way through essential computer programs used at the Control Centres and learn about call taking procedures and other important Ambulance protocols.

Training is provided Monday to Friday with assessment tasks, to help consolidate your learning.

During your training period you will be advised of who your mentor will be and issues with your first roster.

Your first shift at a Control Centre

When Control Centre Officers have achieved Ambulance's call taking competency requirements, you will then be rostered independently and be required to undertake a consolidation period prior to progressing to dispatch

Three week dispatch training

Dispatching an Ambulance to a caller is a critical aspect of Control Centre operations. You will return to the Ambulance Education Centre to be equipped with the skills to use VisiCAD. At the end of the three weeks, you will have completed all of your training and will be required to meet competency requirements.

Your first dispatch shift

On return to your Control Centre, you will be once again paired up with a mentor to assist in consolidating your dispatch skills. Once you have achieved Ambulance's dispatch competency requirements, you will then be rostered independently.

Ongoing training

 

To keep your skills up to date, Ambulance requires ongoing maintenance of your skills, and you will need to achieve compliance with Ambulance's policies, procedures and protocols.