Ambulance Service of New South Wales
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Is your URGENCY an EMERGENCY

NSW Ambulance has officially launched our new winter campaign. Our Triple Zero (000) call takers answer a call for help on average every 26 seconds. Just 10 per cent of these calls are for patients with life-threatening conditions. A further 40 per cent are for low acuity conditions. In times of peak demand, such as winter, this places extra pressure on all NSW Ambulance resources. We don't expect patient demand to change. Ultimately it is our responsibility to ensure that we make the #rightcall to get our patients the #rightcare ensuring in the process that we are using our resources in the most appropriate way.   The Is Your Urgency an Emergency? campaign educates and empowers the community about the range of treatment pathways available to them.

To watch the Channel Ten news coverage of our winter campaign, click here

To read about the campaign, as featured in the Daily Telegraph, click here

To see the full media release click here

Make sure you follow our campaign on FacebookTwitter and Instagram.  

 

NSW Ambulance Triple Zero (000) call takers answer a call for help on average every 26 seconds. Just 10 per cent of these calls are for patients with life-threatening conditions. In times of peak demand, such as winter, this stretches NSW Ambulance resources. 


 

This campaign is not about discouraging people from calling us. It's about changing expectations. Disappearing are the days where a patient with a sore throat, a cough or cold, will automatically be sent a stretcher ambulance and two paramedics. Just as every patient who presents to an Emergency Department is not admitted to hospital, not every patient who calls Triple Zero (000) needs a stretcher, an ambulance or a paramedic. 


This campaign educates patients with non life-threatening or non-urgent conditions not to expect a double crewed stretcher ambulance response. Patients may be referred by NSW Ambulance Triple Zero (000) call takers or paramedics to Healthdirect Australia, which is staffed by registered nurses, or to the After Hours Medical Deputising Service which will provide a doctor to the patient's home.

We get a wide range of calls for help from shortness of breath to broken fingers, coughs, colds and major trauma. The Is Your Urgency an Emergency? campaign urges Triple Zero (000) callers to trust us to get them the right care, using the resources available to us in the most appropriate way. That might be a single paramedic or a referral to a nurse at healthdirect Australia, a visit from the home doctor service, GP referral or a hospital transport when an emergency department can provide the most appropriate care.