Ambulance Service of New South Wales
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Our Performance

The following pages contain an overview of NSW Ambulance corporate information.

The facts and figures section includes a breakdown of monthly and yearly activity data, clearly demonstrating the rapid growth in the demand for ambulance services and the wider range of care and advice being sought from ambulance officers as our community ages and more chronic illness is managed effectively in a community setting. Statistics on the composition of the Ambulance workforce, vehicles and stations are also provided in this section.

The governance section provides an overview of the role and function of the NSW Ambulance Advisory Council, which has now replaced the Ambulance Service Board. The Advisory Council members and Executive team have adopted a Code of Ethical Behaviour which covers matters as responsibilities to the community; compliance with laws and regulations; and ethical responsibilities. The Professional Standards and Conduct Unit is also responsible for strengthening ethical governance and managing disciplinary matters, investigations, serious grievances and protected disclosures. NSW Ambulance also works with NSW Health's Quality and Patient Safety Branch to comply with requirements for the formal establishment of a Clinical Governance function and associated standards related to incident reporting, clinical quality, and patient safety and has had such functionality in place for several years.

A comprehensive explanation of the organisational structure of NSW Ambulance is also included within this section. The five key areas represented by the organisational structure include operations (responsible for the delivery of front line out-of-hospital care, medical retrieval and health related transport), clinical development (responsible for clinical governance, education, clinical professional development, clinical performance, mental health, patient safety, advanced care projects and medical advice), corporate services (including planning, workforce, infrastructure and asset services and information systems and support), finance (responsible for the management of information and data integrity and Ambulance financial resources.) and the NSW Health Counter Disaster Unit (addressing aspects of health disaster planning including responding to terrorism events).

Our performance as an ambulance service is detailed in the performance section and includes information on total responses provided and response times. The NSW Ambulance vision, mission, customer service standards and stakeholders which underpin the values and beliefs driving NSW Ambulance is also provided within this section.

Click here for the current Bureau of Healthcare Information quarterly report.

Cameronmarks NSW Ambulance provides high quality clinical care and health-related transport services to over 7.29 million people across New South Wales. During 2012/13, Ambulance provided over 1,219,262 total responses (both emergency and non-emergency) an average of 3,340 responses per day. This is equivalent to a call for assistance every 25.9 seconds.