Ambulance Service of New South Wales
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Clinical Performance 2010/11

Key clinical performance indicators have been developed in accordance with the 2011/12 Patient Safety and Clinical Quality Performance Agreement between NSW Health and the Ambulance Service of NSW. These indicators enable us to continuously monitor and develop organisation-wide standards of clinical quality and safety. Measuring performance allows us to identify areas for system improvement. Below are some examples of measured performance indicators aimed at improving patient outcomes with a focus on providing quality.

Medication Safety - TABLETS

(% of patients who are on medication arriving at hospital with their medication)

Patients transported to hospital are able to be treated earlier and more accurately when their current medications can be assessed as part of the clinical treatment provided. The TABLETS project aims to ensure that the everyday medications prescribed to patients are taken to hospital by paramedics and provided to the emergency department.

June 2011 target: 90% per cent of patients arriving at hospital with their medications by June 2011
June 2011 result: 90.4%

Patient Assessment

Medical records for emergency patients who are transported where at least two full sets of patient observations are recorded (excluding records where "aggressive patient" was ticked (%).

When the Primary Survey is performed it will provide a set of accurately measured observations, including respiratory rate, radial pulse rate, blood pressures, temperature, oxygen saturation and level of consciousness. These observations, when performed once are able to give an accurate assessment of the clinical condition of the patient. When performed twice or more, they give an accurate measure of trend, which is able to tell us that they are deteriorating, improving, responding to our chosen treatment etc.

June 2011 target: 70%
June 2011 result: 76.9%

Complaints Management

(Percentage of complaints acknowledged and resolved within 35 days)

Efficient complaints management contributes to patient safety initiatives as there are often lessons learned in the analysis of the investigation and recommendations made.

June 2011 target: 80 % of complaints acknowledged and resolved within 35 days by June 2011
June 2011 result: 88.4%