Ambulance Service of New South Wales
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Teaching and Training Initiatives

Ambulance Education Unit

Courses facilitated by the AEC for the period July 2012 to June 2013 included:

  • Two Graduate Internship intakes for university educated paramedics (64 participants)
  • Three vocational courses for new trainee paramedics (79 participants)
  • Fourteen vocational in-service one courses progressing the participants to the level of paramedic Intern (179 participants)
  • Thirteen vocational in-service two courses resulting in graduating as qualified paramedics. (207 participants)
  • One patient transport officer (PTO) course resulting in 16 participants gaining recognition as PTOs
  • One vocational intensive care paramedic course (20 participants)
  • Three ICP first recertification course (35 participants)
  • One level 4 to level 5 upgrade courses (6 participants)
  • Four call-taker courses (31 participants)
  • Four dispatcher courses (34 participants)
  • 1866 paramedics attended scheduled training workshops at Regional Ambulance Training Units across the state completing scheduled training supporting enhancements in patient care.

 Please Note:

  • Vocational courses represent the traditional entry level training program for new paramedics to achieve their diploma and gain recognition as qualified paramedics.
  • Graduate internships are for new paramedics who have completed a paramedic degree at university and are required to complete the Ambulance graduate internship to be recognised as a qualified paramedic.
  • Both programs are made up of induction and inservice courses with practicum periods interspersed between them
  • Definitions of operational staff are included on the workforce page or for more information on paramedic education visit the education and training page

Learning and development program

We continue to deliver a comprehensive development program, including a broad range of administrative and management courses, to raise capabilities of staff in line with organisational needs. In 2011/2012, 147 courses were conducted with 1503 participants taking part in the training calendar courses.

Leadership and Development continue to deliver a comprehensive development program with a suite of programs to raise capabilities of staff in line with organisational needs. In 2012/2013 there were a total of 2655 participants taking part in some form of training through Learning and Development. The significant difference from the previous year was the roll out of online learning.

All staff training calendar

This calendar provided a variety of 1 day face-to-face courses offered across the state. These courses included computer software training, merit selection, communication, grief support and dealing with conflict and different personalities workshops. 69 workshops were conducted with a total of 553 participants.

In addition there was also a cohort participating in the Certificate IV in Training and Assessment.

Online learning

There was a significant growth in online learning. It has provided increased opportunities for staff across the state to access learning opportunities. Staff have the option of more generic online modules or working through the suite of modules for the Forward Commander Course.  There were a total of 1808 online modules completed.

Management development

Ambulance continues to offer management training, for the frontline operational managers, in the form of the customised Ambulance Management Qualification (AMQ). This course incorporates a Certificate IV in Frontline Management. In early 2013 the AMQ underwent a comprehensive review and is now a blended delivery program. 652 have completed this program.

This year NSW Ambulance also had 19 staff participate in the People Management Skills Program through the Health and Education Training Institute (HETI).  This program has been designed to strengthen and develop people management skills and capabilities, and is an excellent alternative management course for the non-operational managers.

Leadership development

In order to support the leadership development of our middle and senior managers there has been a variety of opportunities ranging from a leadership training calendar to tertiary qualifications.

Leadership development has included:

  • The Leadership Training Calendar of 14 workshops with a total of 132 participants.
  • 6 staff enrolled in the Rural Clinical Team Leadership Program through HETI.
  • 2 staff enrolled in the Executive Masters of Public Administration (ANZSOG).
  • 1 staff member completed the Executive Masters of Public Administration (ANZSOG).
  • 4 staff completed the Graduate Diploma in Public Administration (ANZSOG).
  • 1 staff member enrolled and completed the Executive Development Program (NSW Public Sector).
  • 6 staff participated in a three-day pilot Multi-Agency Leadership Development program.
  • 2 staff enrolled and completed the Strategic Police Leadership program - Police Leadership Centre.  

Management development

NSW Ambulance continues to offer management training in the form of a customised Ambulance Management Qualification. This course combines Ambulance specific content with the benefit of a nationally recognised Certificate IV in Frontline Management. The Ambulance Management Qualification (AMQ) was introduced to maximise the clinical, operational and leadership skills of all frontline managers and foster healthy workplace strategies that encourage high performing teams. The course is co-facilitated been Ambulance specialist staff and facilitators from the Australian Institute of Management (AIM). Completion of the course is mandatory for current and future frontline managers. The program to date has trained over 600 managers and continues to develop using feedback from online surveys and course evaluations to maintain relevance to the Operational Managers within the Service.

Executive Development

This year has seen the Executive Development Program (EDP) branch into a training calendar - with 15 workshops and a total of 132 participants attending. There has also been attendance by one Manager to the Police Strategic Leadership program, and another to complete the AFAC Executive Leadership Program. This relationship with Ambulance attending these Leadership courses will continue with future Ambulance employees being nominated into 2012-2013.



Frontline managers undertake Ambulance Management Qualification studies at State Headquarters in Rozelle

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