Ambulance Service of New South Wales
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Teaching and Training Initiatives for 2008/09

Ambulance Education Unit
During 2008/09 the Ambulance Education Centre (AEC) in Sydney delivered an increasing number of entry level education courses to meet the growing numbers of new recruits.

Courses facilitated by the AEC during the period included:

  • Seven vocational courses and one graduate induction course for new trainee paramedics (331 participants)
  • Ten in-service courses and one vocational course progressing the vocational participants to the level of paramedic Intern
  • Fourteen vocational and one graduate in-service two courses resulting in 174 participants graduating as qualified paramedics
  • Two patient transport officer (PTO) courses resulting in 27 participants gaining recognition as PTOs
  • Four PTO recertification courses (19 participants)
  • One vocational intensive care paramedic course (19 participants)
  • One ICP first recertification course (17 participants)
  • One level 4 to level 5 recognition of prior learning program (21 participants)
  • Nine call-taker courses (54 participants)
  • Seven dispatcher courses (29 participants) - dispatchers work in our operations centres assigning ambulance resources to incidents received via Triple Zero (000)


  • Vocational courses represent the traditional entry level training program for new paramedics to achieve their diploma and gain recognition as qualified paramedics.
  • Graduate courses are for new paramedics who have completed a paramedic degree at university and are required to complete the Ambulance graduate internship to be recognised as a qualified paramedic.
  • Both programs are made up of induction and inservice courses with practicum periods interspersed between them
  • Definitions of operational staff are included on the workforce page or for more information on paramedic education visit the education and training page


Learning and development program

We also continued to deliver a comprehensive development program, including a broad range of administrative and management courses, to raise capabilities of staff in line with organisational needs. In 2008/2009, 128 courses were conducted with 1038 participants taking part in the training calendar courses, with a further 126 participants engaging in online development programs.

Learning and Development Training Statistics / July 2008 - June2009
Course Title No of Courses Participants
Assertiveness 1 5
Change Management 2 11
Communication 1 9
Computing Excel Basics 5 36
Computing Excel Advanced 3 21
Computing Excel Intermediate 2 13
Computing Introduction to Computers 3 14
Computing Introduction to Computers Refresher 1 1
Computing PowerPoint Advanced 2 9
Computing PowerPoint Basics 2 11
Computing Word Advanced 1 3
Computing Word Basic 4 12
Computing Word Intermediate 2 7
Conflict Management 4 38
Dealing with Difficult People 13 147
Grief Management 6 57
Interpersonal Skills 7 42
Job Applications and Interview Techniques 14 155
Meeting Skills 3 25
Minute taking 1 5
Modern Business Writing 6 49
Outlook Advanced 1 1
Outlook Basics 1 18
Performance Management 7 70
Presentation Skills 2 11
Proactive Leadership 5 42
Recruitment and Selection 9 103
Recruitment and Selection - 1 day refresher 2 13
Supporting Trainee Paramedics 6 53
Team Building 2 19
Time Management 6 35
Total 128 1,038

Management development

Ambulance continues to offer management training in the form of Certificate IV in Business (Frontline Management). In addition an Ambulance Management Qualification (AMQ) has been introduced to maximise the clinical, operational and leadership skills of all frontline managers and foster healthy workplace strategies that encourage high performing teams. The course has been developed by Ambulance in partnership with the Australian Institute of Management (AIM) to meet the specific needs of Ambulance. The course is jointly presented by AIM facilitators and a large number of Ambulance specialist staff. Completion of the course is mandatory for current and future frontline managers. The program aims to train around 480 managers by June 2010.