Ambulance Service of New South Wales
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Teaching and Training Initiatives for 2009/10

Ambulance Education Unit
Courses facilitated by the AEC for the period July 2009 to June 2010 included:

  • Five vocational courses and one graduate induction course for new trainee paramedics (185 participants)
  • Eleven vocational in-service courses progressing the participants to the level of paramedic Intern (209 participants)
  • Thirteen vocational and one graduate in-service two courses resulting in (180 participants) graduating as qualified paramedics.
  • Two patient transport officer (PTO) courses resulting in 45 participants gaining recognition as PTOs
  • One vocational intensive care paramedic course (20 participants)
  • Two ICP first recertification course (38 participants)
  • Two level 4 to level 5 upgrade courses (24 participants)
  • Six call-taker courses (45 participants)
  • Eight dispatcher courses (32 participants)
  • 1363 paramedics attended workshops at Regional Ambulance Training Units across the state to ensure they remained certified to practice.

  • Vocational courses represent the traditional entry level training program for new paramedics to achieve their diploma and gain recognition as qualified paramedics.
  • Graduate courses are for new paramedics who have completed a paramedic degree at university and are required to complete the Ambulance graduate internship to be recognised as a qualified paramedic.
  • Both programs are made up of induction and inservice courses with practicum periods interspersed between them
  • Definitions of operational staff are included on the workforce page or for more information on paramedic education visit the education and training page 

Learning and development program

We also continued to deliver a comprehensive development program, including a broad range of administrative and management courses, to raise capabilities of staff in line with organisational needs. In 2009/2010, 150 courses were conducted with 1424 participants taking part in the training calendar courses.

Learning and Development Training Statistics / July 2009 - June 2010
Course Title No of Courses Participants
Computing Excel Basics 8 54
Computing Excel Advanced 3 15
Computing Excel Intermediate 7 46
Computing PowerPoint Advanced 1 5
Computing PowerPoint Basics 4 28
Computing Word Advanced 1 6
Computing Word Basic 3 14
Computing Word Intermediate 4 18
Grief Management 8 127
Job Applications and Interview Techniques 11 127
Aboriginal Cultural Awareness 8 56
Modern Business Writing 10 114
Outlook Basics 10 45
Merit Selection 3 40
Merit Selection - 1 day refresher 2 17
Time Management 1 11
Cerificate 1V in Frontline Management (AMQ) 46 539
Cerificate 1V in Project Management 2 24
Contracts Management 3 21
Dealing with Difficult Behaviour 1 13
Excel Working with Formulas 2 11
Presentation Skills using PowerPoint 2 10
Completely Organised at Work 1 15
Interpersonal Skills 4 27
Excel Formulas and Functions 1 8
Supporting Trainee Paramedics 2 27
Introduction to Computers 2 6
Total 150 1,424

Management development

Ambulance continues to offer management training in the form of Certificate IV in Business (Frontline Management). The Ambulance Management Qualification (AMQ) has continued throughout 2009/10 to maximise the clinical, operational and leadership skills of all frontline managers and foster healthy workplace strategies that encourage high performing teams. The course was developed by Ambulance in partnership with the Australian Institute of Management (AIM) to meet the specific needs of Ambulance. The course is jointly presented by AIM facilitators and a large number of Ambulance specialist staff. Completion of the course is mandatory for current and future frontline managers. By the end of the financial year, 539 managers had completed the course.