Ambulance Service of New South Wales
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Teaching and Training Initiatives for 2010/11

Ambulance Education Unit
Courses facilitated by the AEC for the period July 2010 to June 2011 included:

  • One Graduate Internship intake for university educated paramedics (21 participants)
  • Five vocational courses for new trainee paramedics (227 participants)
  • Twelve vocational in-service courses progressing the participants to the level of paramedic Intern (169 participants)
  • Fourteen vocational in-service two courses resulting in graduating as qualified paramedics. (185 participants)
  • Three patient transport officer (PTO) courses resulting in 51 participants gaining recognition as PTOs
  • One vocational intensive care paramedic course (20 participants)
  • Two ICP first recertification course (38 participants)
  • Two level 4 to level 5 upgrade courses (27 participants)
  • Four call-taker courses (72 participants)
  • Five dispatcher courses (34 participants)
  • 1641 paramedics attended scheduled training workshops at Regional Ambulance Training Units across the state to ensure they remained certified to practice.


  • Vocational courses represent the traditional entry level training program for new paramedics to achieve their diploma and gain recognition as qualified paramedics.
  • Graduate internships are for new paramedics who have completed a paramedic degree at university and are required to complete the Ambulance graduate internship to be recognised as a qualified paramedic.
  • Both programs are made up of induction and inservice courses with practicum periods interspersed between them
  • Definitions of operational staff are included on the workforce page or for more information on paramedic education visit the education and training page 

Learning and development program

We continue to deliver a comprehensive development program, including a broad range of administrative and management courses, to raise capabilities of staff in line with organisational needs. In 2010/2011, 162 courses were conducted with 1456 participants taking part in the training calendar courses, with a further 138 participants engaging in online development programs.

Learning and Development Training Statistics / July 2010 - June 2011
Course Title No of Courses Participants
Computing Excel Basics 18 104
Computing Excel Advanced 4 17
Computing Excel Intermediate 14 85
Computing PowerPoint Basics 3 16
Computing Word Advanced 1 1
Computing Word Basic 9 53
Computing Word Intermediate 8 41
Grief Management 5 44
Job Applications and Interview Techniques 7 68
Running Great Meetings and Taking Great Minutes 5 42
Aboriginal Cultural Awareness 5 47
Modern Business Writing 3 30
Outlook Basics 9 40
Performance Development Program 5 39
Merit Selection 13 162
Merit Selection - 1 day refresher 8 71
Cerificate 1V in Frontline Management (AMQ) 20 360
Cerificate 1V in Project Management 3 30
Managing Stress 7 59
Improving Workplace Relationships 6 73
Dealing with Difficult Behaviour 1 10
Managing Regional Staff 1 13
Foundations in Computing 1 2
Trainee Paramedic Interview Skills 1 14
MS Office 2010 Upgrade 4 29
Visio Essentials 1 6
Total 162 1,456

Management development

Ambulance continues to offer management training in the form of an internal program called the Ambulance Management Qualification which combines internal course materials and a nationally recognised Certificate IV in Frontline Management. The Ambulance Management Qualification (AMQ) has been introduced to maximise the clinical, operational and leadership skills of all frontline managers and foster healthy workplace strategies that encourage high performing teams. The course has been developed by Ambulance in partnership with the Australian Institute of Management (AIM) to meet the specific needs of Ambulance managers. The course is jointly presented by AIM facilitators and a large number of Ambulance specialist staff. Completion of the course is mandatory for current and future frontline managers. The program to date has trained over 500 managers and continues to develop using feedback from online surveys and course evaluations to maintain relevance to the Operational Managers within the Service.

Executive Development

Ambulance has commenced a program to meet the development needs of senior managers at Ambulance, called the Executive Development Program. This program began with an development centre for all senior managers to gauge their skills in relation to the Australian Leadership Skills Framework. Activities are currently being offered to senior managers to meet their development and leadership needs.