Ambulance Service of New South Wales
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Control Centres

We have five control centres which receive emergency Triple Zero (000) and non-emergency telephone requests for ambulance services. Control centres are located in Sydney, Newcastle, Wollongong and Dubbo and coordinate ambulances within their geographic area. We also have an Aeromedical Control Centre, located in Sydney, which coordinates urgent and routine aeroplane and helicopter transfers within New South Wales.

Control centre officers use sophisticated software to prioritise every call based on questions answered by the caller. They then assign the closest appropriate ambulance vehicle utilising GPS tracking technology.

Details of emergency and non-emergency calls are transmitted to a mobile data terminal located in the front cabin of the ambulance. This provides paramedics with relevant patient information before they reach their destination.

web1 We prioritise all emergency calls to ensure ambulances travel under lights and sirens for the most serious calls.