Ambulance Service of New South Wales
  1. Home
  2. About Us
  3. Organisational Structure
Print this page Reduce font size Increase font size

Organisational Structure

NSW Ambulance operates under the Health Services Act 1997. The Chief Executive is responsible for the day-to-day running of NSW Ambulance. Executive Directors are responsible for operational, clinical and corporate functions and the executive is supported by a range of administrative, professional standards and marketing and media staff. 

Download a copy of our NSW Ambulance Organisational Chart 2018


Operations is responsible for the delivery of front line out-of-hospital care, medical retrieval and health related transport.

Note: Due to an operational redesign both maps are currently undergoing significant alterations. They will be posted as soon as they come to hand.
> Map of NSW and its divisions
> Map of Sydney Division and its sectors

Metropolitan Division
Most densely populated division extending from Morriset in the north, to Ulladulla in the south and Katoomba in the west.

Regional Division
The Regional Division consists of four sectors including the North Coast, Hunter & New England, Southern and Western.

Control Division
Located in Sydney, Charlestown (Newcastle), Warilla (Wollongong) and Dubbo.

Health Emergency and Aeromedical Services
This Division is responsible for Aeromedical, and the Health Emergency Management Unit (was CDU) and Volunteers.

Aeromedical and Medical Retrieval Services Division
The Aeromedical and Retrieval Services Division consists of the Aeromedical Operations Centre (AOC), the Aeromedical Retrieval Unit (AMRU), fixed wing services and rotary wing services. The AOC is collocated with the AMRU and is staffed by NSW Ambulance uniformed personnel and critical care clinicians.

Health Emergency Management Unit (was CDU)
The NSW Health Counter Disaster Unit is responsible for disaster and emergency planning, preparedness and aspects of recovery action across NSW Ministry of Health. This includes drafting and reviewing state plans, supporting policies and procedural guidelines, and related strategic education and training strategies.

Other Operations Units

Special Operations Unit

Volunteer ambulance services have been operating in communities for many years. Today our volunteers and CFRs continue to be an important part of the NSW Ambulance. Volunteers and CFRs operate under Ambulance standard operating policies and procedures, health policies, guidelines and legislations.

Clinical Development

Clinical Development oversees Clinical Governance via the NSW Ambulance Clinical Advisory Committee (ACAC) and the Clinical Review Group.

The Ambulance Education Centre (AEC), a Registered Training Organisation, provides induction and in-service clinical training and clinical assistance programs. The AEC is supported by twelve regional training units and clinical training officers who provide educational and assessment processes for clinical certification. A continuing professional development points system, known as Certificate to Practice, ensures ongoing training is aligned to developments in pre-hospital care.

Clinical Professional Development
Clinical Professional Development coordinates a wide range of clinical projects and establishes processes and procedures that contribute to the clinical enhancements and on-going clinical professional development of paramedics and operational clinical services.

Clinical Performance
Developing key performance indicators for patient safety and establishing clinical data for identifying risks and improvements in clinical practice in pre-hospital care services.

Mental Health
Development and implementation of strategies to enhance the capacity for paramedics to manage patients suffering from mental illness, including treatment and transport options.

Patient Safety
Development of clinical key performance indicators and coordination of clinical quality and patiet safety initiatives.

Advanced Care Projects
Oversees the expanded decision-making and extended care paramedics projects which are designed at providing more appropriate services for those patients whose needs could be better served by referrel to health services other than emergency department attendance.

Medical Advisor
Performs the Medical Director role, provides clinical leadership, guarantor of NSW Ambulance clinical practice, and oversees the introduction of evidence based medicine into NSW Ambulance. The position also has a colloborative lead role in the development of clinical initiatives and a key role in clinical governance and Chair of the NSW Ambulance Clinical Advisory Committee.

Corporate Services

Corporate Planning
Corporate Planning consolidates planning functions within a single unit to enhance strategic and operational planning throughout NSW Ambulance.

Workforce is responsible for the development and management of strategic and operational human resource policies, programs and services, including recruitment, learning and organisational development, equity and diversity, personnel and employment support services, employee relations and workplace health and safety management, including risk management, workers' compensation and occupational rehabilitation.

Infrastructure and Asset Services
Infrastructure and Asset Services is responsible for the forward planning and subsequent development of NSW Ambulance asset infrastructure requirements. Specific areas of activity relate to the planning, development and maintenance of the real assets, implementation of the fleet replacement and maintenance programs and assessment and acquisition of medical equipment.

Information Systems and Support
Information Systems and Support has three major areas of responsibility; AmbCAD Support, Technology Services and Telecommunications. AmbCAD Support is responsible for supporting and maintaining the Computer Aided Dispatch systems, including mobile data terminals. Technology Services is responsible for the purchase, deployment and maintenance of computer services and equipment, including associated software. Telecommunications is responsible for the purchase, deployment and maintenance of telecommunications services and equipment, including fixed and mobile, and wired and wireless services.
Finance and Data Services

Finance and Data Services

Finance and Data Services is responsible for the management of information and data integrity, as well as NSW Ambulance financial resources.

Financial Services:
Financial Services includes revenue, financial and expenditure accounting, payroll, purchasing and supply, asset accounting and cash management functions.

Data Services:
Data Services is responsible for developing, enhancing and maintaining the operational capability of key corporate data systems and data collections to inform and support effective decision making. This includes managing the strategic capability of the finance/accounting, human resource and patient health care records databases and processing functions as well as providing effective and compliant records and mail management services.

Operational Information Unit:
The Operational Information Unit collates and analyses statistics, develops key performance indicators and measures, relating to all areas of NSW Ambulance operations and has input into the development of service delivery strategic programs

Business Development:
Business Development maintains responsibility for numerous statewide revenue contracts with other Government agencies for the provision of ambulance services, assists manage NSW Ambulance wide projects and provides high level support to the Director, Finance and Data Services.

Salary Packaging:
Salary Packaging provides tax effective salary benefits to NSW Ambulance employees. These benefits are tailored to individual requirements and participation in the scheme is voluntary.

Rural Financial Services:
Rural Financial Services support Financial Services and provides financial accounting and management accounting services to the three rural divisions of NSW Ambulance.

The following areas report to the Chief Executive:

Executive Services
Executive Services provides a support function for the Chief Executive and other executives and is the common interface for NSW Ambulance and NSW Ministry of Health.

Professional Standards and Conduct
The Professional Standards and Conduct Unit deals with serious complaints and conduct issues across the whole of NSW Ambulance. In addition to this core function it is charged with influencing and improving Ambulance capacity, performance and credibility in corporate and ethical governance. The Unit has recently attracted additional responsibilities in respect of clinical governance and patient safety issues and systems.

Service Improvement Office
The Service Improvement Program will coordinate and provide information on the progress of our major strategic projects, all of which are aimed at improving the way Ambulance delivers services to patients, to the community and to staff.

Public Affairs
Public Affairs manages media, publications, community consultation, corporate communications, resource production, special events, sponsorships, fundraising, advertising, protocol, photography and reception.

The purpose of the Ambulance Special Operations Unit is to ensure the compatibility of the NSW Ambulance operations and disaster planning and special operations framework, in line with state and national arrangements.
090729org Ambulance operates under the Health Service Act 1997. The Chief Executive is responsible for the day to day running of Ambulance. General managers are responsible for operational, medical and corporate functions and the executive is supported by a range of administrative, professional standards and public affairs staff.