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1. Home
2. Community Info
3. Community Education Programs
4. First Steps Program

First Steps - a campaign to assist new parents in a medical emergency

The ‘First Steps’ campaign is an Emergency Phone Card that outlines information required by Ambulance Call Takers so that an ambulance can be dispatched quickly. It also gives parents and carers the information they need to give to attending Paramedics.

Calling Triple Zero (000) is the one phone call parents hope never to have to make. Ambulance has developed a resource to help ease parents anxiety in a medical emergency.

> Richard Glover from ABC Radio spoke about the 'First Steps' campaign

Program Resources The Emergency Phone Card aims to: • reassure new parents that in a medical emergency they should call triple zero for an ambulance; • familiarize parents with the questions they may be asked when calling for an ambulance to make the collection of information easier for the Ambulance Call Taker; and • Inform parents of the type of information that paramedics will require when they arrive on scene to help treat the child The Emergency Phone cards are available through the Bounty ‘New Mother Bags’ which are distributed by nurses or hospital staff to all mothers during their stay in both public and private hospitals. It is also available at all midwife managed birth centres in NSW to capture any homebirths. Download a copy of the card [PDF 253KB]