Ambulance Service of New South Wales
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Complaints

We appreciate your feedback about the services you receive, even if you were not happy, so services can be improved. You can lodge a complaint about the service or care you received at any time, either by phone, fax or post. You can also email complaints@ambulance.nsw.gov.au. There are also complaint co-ordinators in each of the divisions who can help you.

Contact details:

Metropolitan Division
Locked Bag 105
Rozelle NSW 2039
Phone: 1800 269 133 

Regional Division
P.O. Box 15
Dubbo NSW 2830
Phone:  (02) 5804 6727
Fax: (02) 6884 2470

         

If you wish to lodge a complaint or enquiry by phone please call 1800 269 133. To ensure your complaint is handled by the most appropriate person you will be given a choice of options that will direct the phone call to the right officer.  If a complaints officer is unavailable or you are ringing out of office hours you may leave a message. We will get back to you as soon as possible, usually the same day within business hours.

If you are writing or leaving a message make sure you tell us:

  • your name and contact details
  • the name of the patient, if applicable, and your relationship with them
  • the date and time of the incident or treatment
  • the address where the incident or treatment occurred
  • the hospital destination
  • any other relevant comments

If you are dissatisfied with your response, you can contact the Health Care Complaints Commission, Locked Bag 18, Strawberry Hills, phone (02) 9219 7444 or toll free 1800 043 159.

The Health Care Complaints Commission is an independent body set up to look at people's complaints about health services. A complaint may be investigated by the Commission, referred to another body or person for investigation, referred for conciliation with the complainant's permission or referred to the Director-General of Health.
ib cu complaints The Health Care Complaints Commission is an independent body set up to look at people's complaints about health services. A complaint may be investigated by the Commission, referred to another body or person for investigation, referred for conciliation with the complainant's permission or referred to the Director-General of Health. (website www.hccc.nsw.gov.au)