Patient survey shows we deliver a quality service
The annual Council of Ambulance Authorities report into Patient Satisfaction
has been released with NSW patients reporting a high level of satisfaction
in every category. This year, NSW achieved one of the few significant
changes since last year with the level of satisfaction increasing
from 97 to 99 per cent.
The research carried out throughout Australia and
New Zealand allows the services in both countries to understand
the quality of delivery of ambulance services as perceived by our
customers.
New
South Wales was the busiest State in Australia with 952,318 patients
using ambulance services, Queensland second with 651,299 patients
closely followed by Victoria with 642,692.
Compared to the results from the 2008 survey, most Australian
states’ scores were consistent over time in the ‘satisfied’ or
‘very satisfied’ category of the survey.
Australia wide, 98 per cent of all patients were ‘very satisfied’
or ‘satisfied’ with the ambulance service they received.
Ambulance is committed to assisting the community create safer and healthier environments and outcomes by making prevention everyone’s businesses. A number of innovative community education programs have been implemented to assist identify life threatening conditions, understand what to do in an emergency and the importance of adopting illness prevention strategies.