In 2019, national patient satisfaction with ambulance services is at 98 per cent, according to the Council of Ambulance Authorities’ Patient Satisfaction Survey.

The Survey reports on service quality and satisfaction ratings of ambulance service patients across Australia and New Zealand.

In the past decade, patient satisfaction in Australia and New Zealand has been very high, with an average 97-98% of patients satisfied or very satisfied with ambulance services.

In 2019, this high standard has been upheld, with the 98 per cent satisfaction rating.

Patient Satisfaction Survey results 2019 - Council of Ambulance Authorities

Survey respondents include patients transported by ambulance services for emergency and urgent categories. The patients, or their carers, are asked to rank their satisfaction with ambulance services and treatment; including overall satisfaction, call answering time and paramedic treatment.

Patient voices

Survey respondents are given the opportunity to provide comments about their experience. This is what patients in NSW are saying:

“I can’t think of anything which would have improved my experience - I was very satisfied with the service given to me. They were excellent.”- Patient, NSW

“The ambulance arrived very quickly the paramedics were professional and yet reassuring, calm and efficient” – Patient, NSW

“They were wonderful explaining the process and made me very comfortable. Referring to my experience they and all of you so amazing” - Patient, NSW

“Made me feel very comfortable at all times” - Patient, NSW

Further information

For more information, and previous survey findings, view the Council of Ambulance Authorities’ Patient Satisfaction Survey.