Kyle and Jackie O brought back their incredible 'Triple Zero Heroes' segment, which pays tribute to the unsung heroes who take our emergency calls as they play back audio from real life incidents.

This week featured NSW Ambulance call-taker Bec, who provided reassurance and a calming voice to Bekkie, who called Triple Zero after finding her niece, Hayley, pinned by a car.

All three women spoke to Kyle and Jackie O about their accounts and the help and support each offered during a horrendous time to help save Hayley’s life.

Always remember: In an emergency, dial Triple Zero (000).

Now listen to the audio clip.

*Image used is not of the call taker on the (000) call.