NSW Ambulance’s Family Support Network aims to promote connectedness, support and community for our staff and their families. By providing information, advice and access referral services to NSW Ambulance employees and their immediate family members, we aim to support you across your journey with our organisation.
Need immediate support?
NSW Ambulance employees and their immediate family members can contact our Employee Assistance Program (EAP) on 1300 687 327 to speak with a psychologist. This service is free, confidential and available 24 hours a day, every day of the week.
Mental Health
The NSW Ambulance Family Support Network is here to promote connection, care and community for our staff and their families. We provide information, guidance and referral services to support NSW Ambulance employees and their immediate family members throughout their journey with us.
We understand that family and friends play a vital role in offering practical and emotional support. While this support is deeply rewarding, it can also impact your time, energy, finances and wellbeing. Our program is designed to ease these pressures and help prevent mental health challenges and suicidal distress among loved ones.
We also recognise the ongoing sacrifices families make to help our staff perform at their best. That’s why our resources are tailored not only for employees, but for the people who stand beside them.
Supporting a NSW Ambulance staff member and their family can be both challenging and deeply rewarding. Families play a vital role in recognising early signs of mental health concerns, helping to build resilience and support recovery. As the first to notice changes, immediate family members are key to maintaining wellbeing.
NSW Ambulance is committed to ensuring our staff return home each day feeling calm, connected, safe, and hopeful for the future. We want families to feel empowered to access support services and confident in navigating the challenges of this demanding career.
By fostering a supportive environment for employees and their families, we can make a meaningful difference in managing stress, promoting growth and sustaining mental health throughout the NSW Ambulance journey.
Download the Mindfit Assessment tool template
Recognising early signs of mental health issues gives an opportunity for maintaining mental resilience and may support recovery. The MindFit Assessment Tool is designed to better understand your loved ones mental health status and assists in identifying steps to optimising mental fitness and wellbeing. Immediate families play a pivotal role in this process as they are often the first to notice changes in a loved one.
NSW Ambulance wants our families’ members to feel empowered to be able access support services to foster an environment where employees and their immediate families feel supported and equipped to handle challenges through a career with NSW Ambulance. We know that families can make a profound difference in managing stress and growth in a high impact and demanding career, so we encourage you to access the support services provided.
For more information check out our video: Early Warning Signs - My loved one is not themselves, what do I do?
Employee Assistance Program (EAP)EAP is a free telephone and face-to-face support service available to all employees, volunteers and their friends and families. Individuals are entitled to four sessions per issue per year. To get in contact call them 1300 687 327. Learn more about EAP in this video. |  |
National Emergency Worker Support Service | Black Dog InstituteFree and confidential mental health support for emergency service workers and volunteers. You can find out more on the National Emergency Worker Support Service website. |
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Teladoc Health | Aware SuperAware Super and Teladoc Health, provide free family access to Mental Health Assist. It provides access to a leading Australian mental health clinician within 10 days, after where they’ll assess your condition and provide advice on the best treatment pathway. |
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Chaplaincy servicesNSW Ambulance chaplains provide non-judgmental support to staff and their families. Chaplains can assist in navigating loss and grief, personal challenges and family issues. They can also provide spiritual guidance and access to other faith-based welfare services. Learn more about NSW Ambulance chaplains in this video or get in touch with AMBULANCE-Chaplains@health.nsw.gov.au |
Discover Mindarma together - Mindarma supports the mental health of all NSW Ambulance employees. With our family edition you can access all the same great resources.
Health and Fitness
NSW Government resources
Fitness Passport - Allows eligible NSW Government employees and their immediate family members discounted membership to gyms, fitness facilities and aquatic centres across NSW. For more information check out our video.
Get Healthy - A NSW Government program offering free phone and online health coaching. For more information call 1300 806 258.
Healthy Eating Active Living - A free NSW Government website that offers tips, tools and free programs that support a healthy lifestyle for you and your family.
Fitness resources
Medic Fit Program Guide - A guide for accessing and making the most of your station, sector or workplace’s NSW Ambulance exercise equipment.
Exercise Right - A website that helps Aussies live more active lives and understand where to get the right advice for their individual needs, regardless of age or health status.
ParkRun - A global movement of local 5 km walk or run events where you can challenge your personal best. Great for families.
Injury Prevention On Demand videos - A video series designed by NSWA Exercise Physiologists for a range of different goals and education topics.
Returning On Road - Factsheet guide for returning on road post-pregnancy.
9-day Roster template - Download and use our 9 day roster plan for those working a 4 on - 5 off roster period to schedule life around shift work.
Sleep Hygiene Cheat Sheet Help the shift worker in your life better prepare for sleeping during the day and sleeping more soundly at night by following a few easy tips.
Postpartum Physiological Changes - Factsheet of physiological changes post-pregnancy, target areas to look at for returning on road.
Menopause Symptom Checklist - Symptoms of perimenopause and menopause are different for everyone. This symptom checklist is designed for you to check the box for what’s bothering you and take to your next medical appointment.
Healthy Shiftwork - Evidence based sleep, nutrition and physical activity resources tailored for shift workers, created by the team at CQ University.
Hear from one of our Injury Prevention Specialists on ways to get involved in family exercise such as making exercise fun, getting moving daily and involving other families.
Healthy eating resources
Fresh Fuel Guide - A nutrition guide for preparing and fuelling for shift work.
No Money No Time - Find personalised, and free recipes from dietitians.
FoodSwitch app - Scans barcodes of packaged food and then provides simple nutritional profiles. Download the free FoodSwitch app for healthier grocery shopping.
LiveLighter - Healthy Recipes- Healthy, easy-to-make meal ideas.
Heart Foundation - Healthy Recipes– Delicious, heart-healthy recipes.