There are a number of ways you can get in touch with us.

In a medical emergency dial Triple Zero (000) and ask for Ambulance.

It’s vitally important for Triple Zero (000) to be used for patients with life-threatening conditions. Knowing how to call Triple Zero (000) in a medical emergency can be the difference between life and death. If you are faced with a medical emergencythere are a few simple but important things you need to do. Visit the Calling an Ambulance section for further details.

When it’s not a medical emergency

If you or someone you know is sick but it is not a life-threatening emergency and you do not require immediate medical attention, consider the following options:

General Practitioner (GP)

Pharmacist

Healthdirect Australia - 1800 022 222
Healthdirect Australia is a 24-hour telephone health advice line staffed by registered nurses to provide fast and simple expert advice on any health issue and what to do next.

Visit the Calling an Ambulance section for further details.

General Enquiries

State Headquarters

  • Street address: Balmain Road, Rozelle NSW 2039
  • Mailing address: Locked Bag 105, Rozelle NSW 2039
  • Phone: 02 9320 7777
  • Fax: 02 9320 7800
  • Make contact via email

When visiting State Headquarters in person, please proceed to Reception. Reception hours: 8.30am to 5.00pm, Monday to Friday.


For information about employment with NSW Ambulance please visit the Careers section.

Media Enquiries

The Media Unit liaises with all media outlets covering print, television, radio, digital and any other relevant channel to ensure NSW Ambulance provides trusted, knowledgeable statements to the community in the event of a newsworthy emergency incident.

Additionally, the Media Unit liaises with all media and television crews, manages media enquiries and opportunities where staff members may appear in the news. The Media Unit also manages the high-rating television show Ambulance Australia.

Contact our Media team on on 02 9320 7796 or via email.

Complaints

NSW Ambulance is committed to ensuring public input is considered as part of policy development, priority setting, service planning and evaluation of services.  Your feedback is very important to us. If you are unhappy with our service, please visit the Complaints section where you can let us know what the issue is.


Rural locatations

Our Locations

There are a total of 226 ambulance stations throughout the State, located within the Metropolitan Division and the Regional Division.

Each Division is responsible for service delivery, administrative and business support functions, while the control centres coordinate all resources in their particular geographical areas.

Download a list of NSW Ambulance stations (PDF, 80.44 KB)

Download our Metropolitan and Regional maps (PDF, 742.36 KB)

Office hours for NSW Ambulance are 9.00am to 5.00pm - Monday to Friday.

State Headquarters

Balmain Road
Rozelle
Postal Address: Locked Bag 105
Rozelle NSW 2039
Telephone: (02) 9320 7777

Ambulance Education Centre

Balmain Road
Rozelle
Postal Address: Locked Bag 105
Rozelle NSW 2039
Telephone: (02) 9320 7777

Metropolitan Division Sector Offices

Regional Division Sector Offices

Central Coast & Northern Sydney Sector

60 Isis Street
Wahroonga NSW 2076
Telephone: (02) 9487 8056

Southern Sector

18 Clifford Street
Goulburn
Postal Address: Locked Bag 13
Goulburn NSW 2580
Telephone: (02) 4827 0400

Administration & Accounts Office
Telephone: (02) 4855 1700

Sydney & South Eastern Sector

776 Botany Road
Mascot NSW 2020
Telephone: (02) 9317 8600

Hunter & New England Sector

10/6 Relevation Close
Tighes Hill
Postal Address: PO Box 17
Hamilton NSW 2303
Telephone: (02) 4964 6999

Western Sydney & Nepean Blue Mountains Sector

Level 1, 668 High Street
Penrith NSW 2750
Telephone: (02) 4731 2167
Facsimile: (02) 4731 4501

Western Sector

67 Bultje Street
Dubbo NSW 2830
PO Box 15 Dubbo
Telephone: (02) 5820 1100

Illawarra & South Western Sydney Sector

77 Broughton Street
Camden NSW 2570
Telephone: (02) 4655 1481

Mental Health Line

Mental Health Line: 1800 011 511. The Mental Health Line is a 24-hour telephone service operating seven days a week across NSW.

Drug and alcohol service intake numbers

To access a local public drug and alcohol service, please contact your local health district:

  • Central Coast – (02) 4394 4880
  • Illawarra Shoalhaven - 1300 652 226
  • Nepean Blue Mountains - 1300 661 050 (24/7 service)
  • Northern Sydney - 1300 889 788
  • South Eastern Sydney - (02) 9332 8777 (Northern) (02) 9113 2944 (Central)
  • South Western Sydney - (02) 9616 8586
  • Sydney - 1800 793 466
  • Western Sydney - (02) 9840 3355
  • Far West - 1300 662 263
  • Hunter New England - 1300 660 059
  • Mid North Coast - 1300 662 263
  • Murrumbidgee - 1800 800 944
  • Northern NSW - (02) 6620 7600
  • Southern NSW - 1800 809 423
  • Western NSW - 1300 887 000