As your ambulance service we welcome your thoughts, comments and feedback.

If you require an emergency ambulance, call Triple Zero (000).

State Headquarters

Please contact State Headquarters via the following:

  • Phone: (02) 9320 7777
  • Fax: (02) 9320 7800
  • Street address: Balmain Road, Rozelle NSW 2039
  • Mailing address: Locked Bag 105, Rozelle NSW 2039

When visiting State Headquarters in person, please proceed to Reception. Reception hours: 8.30am to 5.00pm, Monday to Friday.

Invoices and Finance

For enquiries about an invoice or to speak to our Finance team:

Customer Service Centre Enquiries
Phone: 1300 655 200
Email: Ambulance-FinanceAccounts@health.nsw.gov.au

Customer Service Centres are open from 8.30am to 4.30pm, Monday to Friday (excluding public holidays).

Find out if you are covered for ambulance when you are travelling interstate.

How to get ambulance coverage if you have recently moved to NSW.

How to get ambulance coverage if you are a NSW resident.

Am I entitled to a payment exemption?

Recruitment

For all information regarding recruitment including paramedic and control centre recruitment please visit our Careers page.

For any further enquiries please contact the Recruitment team.

Complaints

NSW Ambulance is committed to ensuring public input is considered as part of policy development, priority setting, service planning and evaluation of services.  Your feedback is very important to us. If you are unhappy with our service, please visit the Complaints section where you can let us know what the issue is.

Please refer any complaints to the Complaints team.

Access your Medical records

For copies of your medical records, please contact the Records team.

For a copy of your Triple Zero (000) recording under the Government Information (Public Access) Act 2009

For all information regarding the GIPA application process, please visit our Right to Information page.

Sector information

Please see below under Sector Office Information.

How to set up and Advanced Care Plans

For all information of care plans and how to register a care plan please visit our Authorised Care Plans page.

Have a paramedic visit your School or Childcare Centre

For requests for paramedics to visit a school or childcare centre please contact the Community team.

Volunteering

For information about volunteering with NSW Ambulance please visit our Volunteer page or contact the Volunteer team.

Non-Emergency Patient Transport Services

For non-emergency patient transport service information please visit our Health Partners page.

Honours and Awards

For information on Honours and Awards please visit our Compliments & Award Nominations page or contact the Hounours & Awards team.

Registering your property access code with NSW Ambulance

Please email Ambulance-GeneralEnquiry@health.nsw.gov.au who will put you in contact with your local Sector Office to set up your access code.

Media enquiries

Patient Experience and Consumer Participation (for Compliments)

  • Write to us at NSW Ambulance, Locked Bag 105, Rozelle NSW 2039.
  • Submit feedback via email or click on the 'Your feedback' tab to the right of this page.

Patient Experience and Consumer Participation (for Complaints)

  • Phone: 1800 269 133
  • Submit feedback via email.

All other enquiries

Please email Ambulance-GeneralEnquiry@health.nsw.gov.au

Other useful numbers

Associated websites


Office hours for NSW Ambulance are 9.00am to 5.00pm - Monday to Friday.

State Headquarters

Balmain Road
Rozelle
Postal Address: Locked Bag 105
Rozelle NSW 2039
Telephone: (02) 9320 7777

Ambulance Education Centre

Balmain Road
Rozelle
Postal Address: Locked Bag 105
Rozelle NSW 2039
Telephone: (02) 9320 7777

Metropolitan Division Sector Offices

Regional Division Sector Offices

Central Coast & Northern Sydney Sector

60 Isis Street
Wahroonga NSW 2076
Telephone: (02) 9487 8056

Illawarra & Southern Sector

18 Clifford Street
Goulburn
Postal Address: Locked Bag 13
Goulburn NSW 2580
Telephone: (02) 4827 0400

Administration & Accounts Office
Telephone: (02) 4855 1700

Sydney & South Eastern Sector

776 Botany Road
Mascot NSW 2020
Telephone: (02) 9317 8600

Hunter & New England Sector

10/6 Relevation Close
Tighes Hill
Postal Address: PO Box 17
Hamilton NSW 2303
Telephone: (02) 4964 6999

Western Sydney & Nepean Blue Mountains Sector

Level 1, 14 Great Western Highway
Werrington NSW 2747
Telephone: (02) 4731 2167

Western Sector

67 Bultje Street
Dubbo NSW 2830
PO Box 15 Dubbo
Telephone: (02) 5820 1100

South Western Sydney Sector

77 Broughton Street
Camden NSW 2570
Telephone: (02) 4655 1481

Mental Health Line

Mental Health Line: 1800 011 511. The Mental Health Line is a 24-hour telephone service operating seven days a week across NSW.

Drug and alcohol service intake numbers

To access a local public drug and alcohol service, please contact your local health district:

  • Central Coast – (02) 4394 4880
  • Illawarra Shoalhaven - 1300 652 226
  • Nepean Blue Mountains - 1300 661 050 (24/7 service)
  • Northern Sydney - 1300 889 788
  • South Eastern Sydney - (02) 9332 8777 (Northern) (02) 9113 2944 (Central)
  • South Western Sydney - (02) 9616 8586
  • Sydney - 1800 793 466
  • Western Sydney - (02) 9840 3355
  • Far West - 1300 662 263
  • Hunter New England - 1300 660 059
  • Mid North Coast - 1300 662 263
  • Murrumbidgee - 1800 800 944
  • Northern NSW - (02) 6620 7600
  • Southern NSW - 1800 809 423
  • Western NSW - 1300 887 000