We are currently experiencing higher than normal call volumes related to account enquiries due to significant development around COVID-19. Your patience is highly appreciated. As always, any account related enquires can also be emailed to Ambulance-FinanceAccounts@health.nsw.gov.au.
If you or someone you know requires emergency ambulance treatment and/or transport you will be required to pay a fee for this service.
Fees and charges
Ambulance fees are based on a call out charge plus a per kilometre charge. Kilometres are based on the round trip between the ambulance station, pick up address, destination and return to the ambulance station.
Pay an account now
Pay online (including Centrelink Concession or Private Health Fund lodgement) or find out about other ways to pay.
Charges for NSW residents
Residents of NSW are only charged 51% of the actual cost of service as the NSW Government provides a 49% subsidy. From 1 July 2023, NSW residents requiring road, fixed wing aircraft or helicopter or a combination of these – from the scene of an accident, illness or injury to a public hospital or other destination nominated by NSW Ambulance – will be charged a call-out fee of $428, plus an additional charge of $3.87 per kilometer or part thereof.
| Road | Fixed Wing | Helicopter | ||
|---|---|---|---|---|
| Emergency | Non-emergency | Emergency | Emergency | |
| Call-out |
$428 (2022 - $415) | $338 (2022 - $327) | $428 (2022 - $415) | $428 (2022 - $415) |
| Variable rate (p/km) |
$3.87 (2022 - $3.74) | $2.09 (2022 - $2.02) | $3.87 (2022 - $3.74) | $3.84 (2022 - $3.74) |
| Maximum charge | $7,023 (2022 - $6,797) | $7,023 (2022 - $6,797) | $7,023 (2022 - $6,797) | $7,023 (2022 - $6,797) |
For more information, view NSW Ambulance fees for NSW residents Frequently Asked Questions (PDF, 234.61 KB).
Charges for non-NSW residents
Residents of states or territories other than NSW are charged as follows: These rates also applies to interstate, overseas and workers compensation patients.
| Road | Fixed Wing | Helicopter | ||
|---|---|---|---|---|
| Emergency | Non-emergency | Emergency | Emergency | |
| Call-out | $840 (2022 - $813) | $338 (2022 - $327) | $840 (2022 - $813) | $840 (2022 - $813) |
| Variable rate (p/km) | $7.58 (2022 - $7.34) | $2.09 (2022 - $2.02) | $7.58 (2022 - $7.34) | $7.58 (2022 - $7.34) |
| Maximum charge | N/A | N/A | N/A | N/A |
There are different arrangements in place with different states and territories. This overview includes what you need to do to settle your account. For more information about fees that will apply for patients who are not residents of NSW, download the NSW Ambulance Fees Interstate and Overseas Residents fact sheet (PDF, 288.49 KB).
COVID-19 Exemptions
Any patient who receives an invoice from NSW Ambulance and their reason for treatment and/or transport is related to COVID-19, will be exempt from paying the invoice. The same applies for patients who have had an adverse reaction to a COVID-19 vaccine.
An exemption can be lodged online – please follow the prompts. Patients can also contact NSW Ambulance Customer Service team on 1300 655 200 to request an exemption.
The NSW Ambulance School and Group Cover Scheme Policy (PDF, 244.87 KB) defines an insurance scheme that provides coverage for emergency ambulance services to NSW state and independent school students attending approved, fully supervised school activities within NSW.