When ambulance services are provided, a fee is charged to the patient who receives the service, regardless of who called Triple Zero (000). This page provides details on applicable fees, government subsidies, and other important information about ambulance service charges.
Fees and charges
Ambulance fees are calculated based on a fixed call-out charge plus a variable per-kilometre rate. Kilometres are calculated as a round trip from the ambulance station to the incident location, on to the destination (if applicable), and returning to the station.
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Charges for NSW residents
Residents of NSW are only charged 51% of the Non-NSW Resident Call-out Charge as the NSW Government provides a 49% subsidy. From 1 July 2025, NSW residents requiring road, fixed wing aircraft or helicopter or a combination of these – from the scene of an accident, illness or injury to a public hospital or other destination nominated by NSW Ambulance – will be charged a call-out fee of $464, plus an additional charge of $4.18 per kilometer or part thereof.
| Road | Fixed Wing | Helicopter | ||
|---|---|---|---|---|
| Emergency | Non-emergency | Emergency | Emergency | |
| Call-out | $464 (2024 - $445) | $365 (2024 - $351) | $464 (2024 - $445) | $464 ((2024 - $445) |
| Variable rate (p/km) | $4.18 (2024 - $4.02) | $2.26 (2024 - $2.17) | $4.18 (2024 - $4.02) | $4.18 (2024 - $4.02) |
| Maximum charge | $7,601 (2024 - $7,299) | $7,601 (2024 - $7,299) | $7,601 (2024 - $7,299) | $7,601 (2024 - $7,299) |
For more information, view NSW Ambulance fees for NSW residents frequently asked questions.
Charges for non-NSW residents
Residents of states or territories other than NSW are charged as follows: These rates also applies to interstate, overseas and workers compensation patients.
| Road | Fixed Wing | Helicopter | ||
|---|---|---|---|---|
| Emergency | Non-emergency | Emergency | Emergency | |
| Call-out | $909 (2024 - $8873) | $365 (2024 - $351) | $909 (2024 - $873) | $909 (2024 - $873) |
| Variable rate (p/km) | $8.20 (2024 - $7.88) | $2.26 (2024 - $2.17) | $8.20 (2024 - $7.88) | $8.20 (2024 - $7.88) |
| Maximum charge | N/A | N/A | N/A | N/A |
Please note: Different arrangements may apply depending on your state or territory of residence. Patients are encouraged to contact their local state or territory ambulance service for further information.There are different arrangements in place with different states and territories.
For more information, view NSW Ambulance fees for interstate and overseas residents frequently asked questions.
The NSW Ambulance School and Group Cover Scheme Policy (PDF, 114.72 KB) defines an insurance scheme that provides coverage for emergency ambulance services to NSW state and independent school students attending approved, fully supervised school activities within NSW.