If you or someone you know requires emergency ambulance treatment and/or transport you will be required to pay a fee for this service.

Fees and charges

Ambulance fees are based on a call out charge plus a per kilometre charge. Kilometres are based on the round trip between the ambulance station, pick up address, destination and return to the ambulance station.

Pay an account now

Pay online or find out about other ways to pay below.

Charges for NSW residents

Residents of NSW are only charged 51% of the actual cost of service as the NSW Government provides a 49% subsidy. From 1 July 2019, NSW residents requiring road, fixed wing aircraft or helicopter or a combination of these – from the scene of an accident, illness or injury to a public hospital or other destination nominated by NSW Ambulance – will be charged a call-out fee of $392, plus an additional charge of $3.54 per kilometer or part thereof.

Road Fixed WingHelicopter
 EmergencyNon-emergencyEmergencyEmergency
Call-out $392
(2018 - $382)
$309
(2018 - $301)
$392
(2018 - $382)
$392
(2018 - $382)
Variable rate (p/km) $3.54
(2018 - $3.44)
$1.91
(2018 - $1.86)
$3.54
(2018 - $3.44)
$3.54
(2018 - $3.44)
Maximum charge $6,424
(2018 - $6,258)
$6,424
(2018 - $6,258)
$6,424
(2018 - $6,258)
$6,424
(2018 - $6,258)

For more information, view NSW Ambulance fees for NSW residents Frequently Asked Questions (PDF, 261.43 KB).

Charges for non-NSW residents

Residents of states or territories other than NSW are charged as follows:

RoadFixed WingHelicopter
 EmergencyNon-emergencyEmergencyEmergency
Call-out $768
(2018 - $748)
$309
(2018 - $301)
$768
(2018 - $748)
$768
(2018 - $748)
Variable rate (p/km) $6.93
(2018 - $6.75)
$1.91
(2018 - $1.86)
$6.93
(2018 - $6.75)
$6.93
(2018 - $6.75)
Maximum charge N/A N/A N/A N/A

There are different arrangements in place with different states and territories. This overview includes what you need to do to settle your account. For more information about fees that will apply for patients who are not residents of NSW, download the NSW Ambulance Fees Interstate and Overseas Residents fact sheet (PDF, 221.86 KB).


Online

Pay online (Mastercard or Visa)

By Post Billpay

Pay in person at any post office.

By BPay

Contact your bank, credit union or building society to pay by cheque, debit or credit card. For more information go to www.bpay.com.au.

By Phone

Call (02) 8083 9669 to pay by Mastercard or Visa.

By Mail 

Post the payment section of your invoice with your cheque or money order made payable to the Ambulance Service of NSW, or complete the payment section of your invoice with your credit card details.

Mailing Address:
NSW Ambulance
GPO Box 4130
Sydney NSW 2001

For enquiries about an account:

Customer Service Centre Enquiries

Customer Service Centres are open from 8.30am to 5pm, Monday to Friday (excluding public holidays).

The NSW Ambulance School and Group Cover Scheme Policy PDF, 381.82 KB defines an insurance scheme that provides coverage for emergency ambulance services to NSW state and independent school students attending approved, fully supervised school activities within NSW.

Some ambulance services are provided free of charge to people who hold a valid concession card at the time of transport and meet the following criteria:

Pensioners/Concession Card holders

If you hold a valid:

  • Health Care Card
  • Pensioner Concession Card
  • Commonwealth Seniors Health Care Card
  • Repatriation Health Card - (also known as "Gold Card") issued by the Commonwealth Department of Veterans Affairs (excluding non-emergency ambulance services)
  • Repatriation Health Card - (also known as "White Card") issued by the Commonwealth Department of Veterans Affairs, but only for ambulance services which relate to a specific condition that is funded by the Department of Veterans Affairs.

Other exemptions

You will also be exempt if you are:

  • a child/young people in the care of the State under the Children and Young Person's (Care and Protection) Act 1998
  • a victim of sexual assault, domestic violence or child abuse
  • a patient being taken involuntarily to a declared mental health facility under the Mental Health Act 2007 or the Mental Health (Forensic Provisions) Act 1990.

NSW Ambulance services are also provided at no cost to you if you are covered by:

  • a private health fund
  • a school or group contribution
  • a workers compensation, motor accident or third party insurance claim. However, workers compensation provider will be charged with full rates
  • The Lifetime Care and Support Authority.
  • a workers compensation, motor accident or third party insurance claim. However, contracted services, worker compensation patients are required to pay the full fee for the service provided by NSW Ambulance with a call out fee of $786 plus an additional charge of $6.93 per kilometer (or part thereof).

If you have received an invoice from NSW Ambulance and are having difficulty paying or dispute the charge, you can apply to have a fee review.

The review may result in the fee being waived in full or in part, or may result in alternative payment arrangements being put in place, such as an installment plan arrangement or an extension of time to pay. This information sheet provides some additional details on how to apply for a fee review.

Fee review application forms

For more information, view:

Health Services Amendment (Ambulance Fees) Act 2014

The Health Services Amendment (Ambulance Fees) Act 2014 came into effect on 1 June 2015. The Act confirms the exemptions that are in place for pensioners and concession card holders and provides a mechanism for fee reviews for people having difficulty paying their ambulance bills.  The legislation also introduces powers for the Commissioner of Fines Administration to take action to recover unpaid debts on behalf of NSW Ambulance. This fact sheet provides an overview of the exemptions that apply for ambulance fees and the processes in place to recover unpaid fees from patients who are not exempt and who fail to pay when invoiced for NSW Ambulance services.

For more information, view the Health Services Amendment.

  • a private health fund
  • a school or group contribution
  • a workers compensation, motor accident or third party insurance claim. However, workers compensation provider will be charged with full rates
  • The Lifetime Care and Support Authority.
  • a workers compensation, motor accident or third party insurance claim. However, contracted services, worker compensation patients are required to pay the full fee for the service provided by NSW Ambulance with a call out fee of $786 plus an additional charge of $6.93 per kilometer (or part thereof).

All requests to hire Ambulance vehicles, paramedics, uniforms, equipment or NSW Ambulance property must be made in writing and include the following information:

  • Time/s, date/s and location/s of the assignment (including maps for particular filming sites)
  • Brief overview of the assignment including the role of the Ambulance Service
  • Name and contact numbers of relevant production staff
  • Script overview

Requests should be forwarded to State Planning Unit :

Mail
Events
Locked Bag 105
Rozelle NSW 2039

Email
Make contact via email.

Note: It is not always possible to fulfill requests and all requests will be reviewed by the NSW Ambulance Marketing and Communications team.

Costs

Fees apply for all hire requests and are calculated according to the resources, period of time and day required.

There is a minimum fee of $1227.28 (weekday), $1,601.59 (Saturday & Public Holiday) and $1,788.74 for Sunday. All prices are GST inclusive and include 3 hours on site and up to 50kms travel and is for 2 paramedics in an operational vehicle. Additional time on site and travel in excess of 50kms is calculated in 30 minute increments as per our User Pays Policy.

Terms and conditions

Terms and conditions are unique to each application and apply to the hire of all Ambulance property and paramedics. Property must be stored in a secure area and is the responsibility of the hirer. All equipment must be returned clean and in an acceptable condition.

Further information about fees and charges

For more information about fees and charges, download the Policy Directive - NSW Ambulance service charges FY2019-20 fact sheet (PDF, 407.36 KB).