We are currently experiencing higher than normal call volumes related to account enquiries due to significant development around COVID-19. Your patience is highly appreciated. As always, any account related enquires can also be emailed to Ambulance-FinanceAccounts@health.nsw.gov.au.

If you or someone you know requires emergency ambulance treatment and/or transport you will be required to pay a fee for this service.

Fees and charges

Ambulance fees are based on a call out charge plus a per kilometre charge. Kilometres are based on the round trip between the ambulance station, pick up address, destination and return to the ambulance station.

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Pay online or find out about other ways to pay.

Charges for NSW residents

Residents of NSW are only charged 51% of the actual cost of service as the NSW Government provides a 49% subsidy. From 1 July 2020, NSW residents requiring road, fixed wing aircraft or helicopter or a combination of these – from the scene of an accident, illness or injury to a public hospital or other destination nominated by NSW Ambulance – will be charged a call-out fee of $401, plus an additional charge of $3.62 per kilometer or part thereof.

Road Fixed WingHelicopter
 EmergencyNon-emergencyEmergencyEmergency
Call-out $401
(2019 - $392)
$316
(2019 - $309)
$401
(2019 - $392)
$401
(2019 - $392)
Variable rate (p/km) $3.62
(2019 - $3.54)
$1.95
(2019 - $1.91)
$3.62
(2019 - $3.54)
$3.62
(2019 - $3.54)
Maximum charge $6,571
(2019 - $6424)
$6,571
(2019 - $6,424)
$6,571
(2019 - $6,424)
$6,571
(2019 - $6,424)

For more information, view NSW Ambulance fees for NSW residents Frequently Asked Questions (PDF, 483.21 KB).

Charges for non-NSW residents

Residents of states or territories other than NSW are charged as follows: These rates also applies to interstate, overseas and workers compensation patients.

 Road Fixed WingHelicopter
 EmergencyNon-emergencyEmergencyEmergency
Call-out $786
(2019 - $768)
$316
(2019 - $309)
$786
(2019 - $768)
$786
(2019 - $768)
Variable rate (p/km) $7.09
(2019 - $6.93)
$1.95
(2019 - $1.91)
$7.09
(2019 - $6.93)
$7.09
(2019 - $6.93)
Maximum charge N/A N/A N/A N/A

There are different arrangements in place with different states and territories. This overview includes what you need to do to settle your account. For more information about fees that will apply for patients who are not residents of NSW, download the NSW Ambulance Fees Interstate and Overseas Residents fact sheet (PDF, 363.51 KB).


The NSW Ambulance School and Group Cover Scheme Policy (PDF, 413.18 KB) defines an insurance scheme that provides coverage for emergency ambulance services to NSW state and independent school students attending approved, fully supervised school activities within NSW.