The Ambulance Service Advisory Board
The Ambulance Service Advisory Board is established under section 67C of the Health Services Act 1997 (NSW).
NSW Ambulance is made up of six directorates
The organisation is led by an Executive Leadership Team who preside over each Directorate. Download the NSW Ambulance organisational chart.
Clinical Operations respond to Triple Zero (000) calls and provide emergency medical assistance.
Our team of highly skilled paramedics provide out-of-hospital care, medical retrieval and health related transport. Supporting our front line paramedics to deliver emergency medical care are our control centre staff, aeromedical and medical retrieval services, rapid response, rescue, snow and special operations teams.
Aeromedical Operations is a specialist multidisciplinary team who provide coordination, response, treatment and transport for; pre-hospital incidents, medical retrievals, long distance medical transports, search and rescues and major incidents.
The response for these cases is coordinated through the Aeromedical Control Centre, who are able to triage the patient and respond a helicopter, fixed wing or road retrieval asset with the appropriate clinical and technical skill required for the management of the patient and situation.
Clinical Capability, Safety & Quality is responsible for a number of functions essential to sustain the delivery of appropriate, safe, and evidence informed clinical practice. These include: research; education; clinical governance; infection control; clinical performance; models of care; MPDS standards; clinical policy and practice. These functional units are supported by the appropriate governance arrangements.
People & Culture provides the strategic leadership and development of human resources strategies and policies which relate to:
- recruitment,
- workforce development,
- employee support services,
- workplace health and safety management, and
- industrial relations.
Our strategy is to become a People & Culture team which partners with the directorates as a trusted advisor, providing consistent advice to enable NSW Ambulance’s objectives to be achieved. Our role is to free the operational teams up to focus on client-facing operations, by making process and systems easy to use and advice easy to follow. The core objectives we are working towards this year are focused around supporting culture change.
The Corporate Services Directorate provides essential corporate, strategic, digital and logistical support to NSW Ambulance staff, including those in frontline operational roles.
The directorate plays a key role in enabling high‑quality patient care by ensuring staff are supported with the appropriate tools, equipment and strategic direction to serve communities across NSW.
The directorate comprises the following functional areas:
- Assets & Infrastructure
- Media & Communications
- Information & Digital Services
- Corporate Governance & Legal Services
- Fleet, Equipment & Sustainability
Together, these teams help ensure NSW Ambulance operates safely, effectively and in line with best practice and community expectations.
Finance supports NSW Ambulance by managing budgets, financial reporting and revenue, and ensuring responsible use of public funds.
Key responsibilities include:
- Financial reporting and compliance
- Budgeting and forecasting
- Business partnering with directorates
- Management of revenue and patient billing
- Procurement oversight
- Donations
- And salary packaging arrangements.
Finance works closely with the Ministry of Health, HealthShare and eHealth to ensure financial integrity, accuracy and compliance with legislation, accounting standards and policy requirements.