The NSW Ambulance Advisory Board

The NSW Ambulance Advisory Board is established under section 67C of the Health Services Act 1997 (NSW).

NSW Ambulance is made up of six Directorate areas

The organisation is led by an Executive Leadership Team who preside over each Directorate. Download the NSW Ambulance organisational chart (PDF, 178.84 KB).

Clinical Operations respond to Triple Zero (000) calls and provide emergency medical assistance.

Our team of highly skilled paramedics provide out-of-hospital care, medical retrieval and health related transport. Supporting our front line paramedics to deliver emergency medical care are our control centre staff, aeromedical and medical retrieval services, rapid response, rescue, snow and special operations teams.

Aeromedical Operations is a specialist multidisciplinary team who provide coordination, response, treatment and transport for; pre-hospital incidents, medical retrievals, long distance medical transports, search and rescues and major incidents.

The response for these cases is coordinated through the Aeromedical Control Centre, who are able to triage the patient and respond a helicopter, fixed wing or road retrieval asset with the appropriate clinical and technical skill required for the management of the patient and situation.

Clinical Systems Integration is responsible for a number of functions essential to sustain the delivery of appropriate, safe, and evidence informed clinical practice. These include: research; education; clinical governance; infection control; clinical performance; models of care; MPDS standards; clinical policy and practice. These functional units are supported by the appropriate governance arrangements.

People & Culture provides the strategic leadership and development of human resources strategies and policies which relate to:

  • recruitment,
  • workforce development,
  • employee support services,
  • workplace health and safety management, and
  • industrial relations.

Our strategy is to become a People & Culture team which partners with the directorates as a trusted advisor, providing consistent advice to enable NSW Ambulance’s objectives to be achieved.  Our role is to free the operational teams up to focus on client-facing operations, by making process and systems easy to use and advice easy to follow. The core objectives we are working towards this year are focused around supporting culture change.

Finance & Corporate Services provides corporate, strategic, technological and logistical support functions to NSW Ambulance staff, including those who work in frontline operational roles.

Finance & Corporate Services is comprised of six functional areas:

  • Infrastructure & Assets
  • Finance
  • Strategy & Innovation
  • Digital Health
  • Data Analytics
  • Contracts & Procurement Advisory

The directorate is committed to ensuring that staff across NSW Ambulance are supported with the appropriate tools, equipment and strategic direction to contribute to the delivery of first-class clinical care to patients in communities across NSW.

Good governance is essential for any organisation, particularly in the public sector which is funded by public money. Effective, transparent governance helps NSW Ambulance achieve objectives, drive improvement and maintain legal and ethical standing which, in turn, maintains a positive reputation.

Our reputation is also reinforced through effective media coverage, communications with internal and external stakeholders and engagement with the people of NSW.

The Engagement & Corporate Governance Directorate protects and enhances NSW Ambulance’s brand and reputation by delivering clear and effective governance, effective risk management and positive engagement with all our stakeholders.