1 in 6 people in NSW receive
care from NSW Ambulance every year

Our purpose

NSW Ambulance is an integral part of the NSW Health System delivering mobile health services and providing high quality clinical care, rescue and retrieval services to those people of NSW with emergency and medical health needs.

NSW Ambulance Values

Vision & Values

An organisation’s values are important in providing guidance to staff on the way they are meant to treat their colleagues and the people they deal with on a day-to-day basis. The values also align with the NSW Government sector core values of Integrity, Trust, Service and Accountability.

Our Vision: Excellence in care

Our Core Values

  • Collaboration: Promote and encourage teamwork.
  • Openness: Act responsibly and be accountable.
  • Respect: Show care and respect.
  • Empowerment: Behave in a professional manner.

Download the Our Values poster (PDF, 1157 KB)


Find out more about our Executive Leadership Team and Advisory Board.

Download the NSW Ambulance organisational chart (PDF, 37.63 KB).

For 2021–26, the five Strategic Priorities are:

  1. Our Organisation
    Ensure we have a fit-for-purpose, sustainable organisation that supports our people to be engaged.
  2. Our Services
    Revolutionise the way we respond to emergency calls in order to provide a health pathway that best meets patient needs in a clinically appropriate timeframe and manages demand proactively, while embracing the compassionate, high quality care we are known for.
  3. Our Stakeholders and Partners
    Create a better connected referral system, to continue to tailor our care in partnership with our communities and establish shared data to enable early access to patient information.
  4. Our Resources
    Embed a multi-disciplinary system of emergency medical services in a managed, structured manner.

Read more about our Strategic Plan and Priorities on our Corporate Publications page.

The Service Agreement is the mechanism through which NSW Health articulates the strategic priorities for the health system, recognises specific local priorities and sets performance and accountability requirements and funding for NSW Ambulance.

Prayer for Paramedics

Almighty God, we thank you for the privilege of caring for those who are sick and injured. In particular, we thank you for the commitment and dedication of past and present ambulance officers and paramedics who have spent their lives in this way.

May all present officers be blessed in their caring ministry and given the skills and character to carry out their difficult work. We pray that they will be protected from harm and show in their attitude love, compassion and healing.

Grant us wisdom and peace.

We ask this in your name and for your sake.


Appreciation Day Prayer

Almighty God, as we gather on this special day of joy and celebration, to remember with thankfulness all that makes life secure and valued. We hold ourselves ready to serve as people caring for people in the community.

We give thanks for the skill and dedication of all the paramedics in the fields of their endeavour. We acknowledge the services of the staff who aid them in the fulfillment of their tasks and the many volunteers who give of their own time with vigilance and ability.

We acknowledge with reverence all those who make these things possible and worth striving for. We pray for those who give us hope and encouragement in all our undertakings.

We praise and thank you for all the gifts you have entrusted to us. May we use them to serve the community of New South Wales.

The God of all humanity, give us grace and faith to trust, the impulse to serve and the courage to continue, now and always.

In your Holy Name we Pray.