Emergency Medical Call Takers
Emergency Medical Call Takers are required to respond to Triple Zero (000) calls as well as manage the ambulance resources responding to these calls.
Operating Environment
NSW Ambulance control centre's manage and control ambulance responses to Triple Zero (000) calls, and requests for ambulance services from allied health care providers and other emergency services. Communications assistants and Emergency Medical Call Takers answer and assess emergency and non-emergency calls and Emergency Medical Call Takers control the dispatch and movement of ambulance resources.
The control centres are a 24 hours per day, 7 days per week operation, located at Eveleigh (Sydney), Warilla (Wollongong), Dubbo and Charlestown (Newcastle).
Given the 24 hour per day, 7 days per week operation of our control centres, staff are rostered on weekends, public holidays and night shifts.
Training
Emergency Medical Call Takers are multi-skilled and progressively build their competency in emergency and non-emergency call taking and the coordination of Ambulance resources. After undertaking an internship, a fully qualified Emergency Medical Call Takers is able to be rostered on to a call-taking or dispatch role. They are required to complete regular training and recertification.
Salary
The salary range for Emergency Medical Call Takers is $59,585 pa to $60,934pa. This salary rates do not include superannuation applicable shift allowances, annual leave loading or overtime. Other conditions of employment are outlined in the paramedics and control centre officers (State) Award.
Keen to apply?
Interested in a career as an Emergency Medical Call Taker? Watch the videos below to hear directly from our people and learn what it's like to work in this rewarding role with NSW Ambulance. To be eligible for a position, you must:
- Possess a current First Aid Certificate, or be willing to obtain one during the recruitment process
- Be a Permanent Resident or Citizen of Australia or New Zealand
- Be willing to undertake a National Criminal Records Check
- Be able to give clear verbal instructions over the telephone
- Be able to touch type.
Ready to take the next step? Visit our recruitment portal to view current vacancies and apply. Please note that targeted positions are open to Aboriginal and Torres Strait Islander applicants only.