NSW Ambulance Strategic Priorities 2018–2019

Strategic Priorities and Plan

The NSW Ambulance Strategic Priorities 2018–2019 (PDF, 3128.63 KB) link directly to those of NSW Health and build on the foundations laid by the NSW Ambulance Strategic Plan 2015-17 (PDF, 824.56 KB)

For 2018–19, the five Strategic Priorities are:

  1. Clinical Safety & Quality
    We will provide world-class clinical care.
  2. People & Culture
    We will develop and support our people and culture.
  3. Governance & Accountability
    We will build robust governance.
  4. Infrastructure
    We will deliver future-focused infrastructure and strategic commissioning.
  5. Digital Health & Data Analytics
    We will enable eHealth, health information and data analytics.

Other Corporate Publications


The following Frameworks identify the governance principles and practices that drive and support NSW Ambulance operations.

Year in Review

The Year in Review provides an update on our recent accomplishments and challenges and our progress towards achieving our strategic priorities.

OUT-OF-HOSPITAL Cardiac Arrest (OHCA) is a recognised public health problem worldwide and survival rates from ambulance-attended OHCA are generally low.

There is a great deal of variation in survival rates from OHCA between, and within, countries.1 In Australia and New Zealand in 2015, the reported survival to hospital from OHCA for patients where resuscitation was attempted was 28 per cent (range 21 per cent - 36 per cent) and survival to hospital discharge, or 30 days, was 12 per cent (range nine per cent – 17 per cent).

Measuring and reporting on OHCA survival rates is an indicator of the quality of clinical care provided by ambulance services. NSW Ambulance has developed an Out-of-hospital Cardiac Arrest Registry (OHCAR) as a clinical quality initiative. The OHCAR contains cases attended by NSW Ambulance clinicians starting from 1 January 2017.

This is the first report from the NSW Ambulance OHCAR. This report provides an introduction to the registry, outlines the data is contains and sets out descriptive statistics for 2017. It provides a baseline for measuring the success of initiatives to improve outcomes for our cardiac arrest patients. On behalf of NSW Ambulance we are pleased to join other jurisdictions in Australia and New Zealand in cardiac arrest reporting.

Download the NSW Ambulance Cardiac Arrest Registry 2017 Report (PDF, 3998.02 KB).

NSW Health Annual Report

The Annual Report outlines the functions and activities of NSW Health over the financial year, including those of NSW Ambulance. You can find the current Annual Report, along with previous reports, on the NSW Health website.

Bureau of Health Information reports provide independent information about the performance of the public healthcare system in NSW. A report is released every three months, and provides information on NSW Ambulance activity and performance.

The Report on Government Services (ROGs) provides information on the equity, effectiveness and efficiency of government services in Australia. The report is released annually and provides information on NSW Ambulance activity and performance compared to other states.

Patient satisfaction

NSW Ambulance participates in The Council of Ambulance Authorities’ Patient Satisfaction Survey. The Survey reports on service quality and satisfaction ratings of ambulance service patients across Australia.

Clinical Performance

NSW Ambulance reports on clinical performance, monthly. View the latest Clinical Performance Key Performance Indicators (PDF, 210.14 KB).