Ambulance Coverage - NSW residents

The callout and use of an ambulance is not free-of-charge, and  these costs are not covered by Medicare. In NSW, ambulance cover is managed by private health funds. However, if  you have private health insurance your policy may not cover the cost of an ambulance, as this is dependent on the level of your cover.

NSW Ambulance charges for the services provided in accordance with the Health Services Act 1997, including assessment on scene and/or transport. You will be charged for the service provided to you regardless of who may have called Triple Zero (000).

We strongly recommend checking with your private health insurance provider to find out if you are covered for ambulance transport and if so, your level of cover.

NSW Ambulance services are provided at no cost to you if you are covered by:

  • a private health fund
  • a school or group contribution
  • a workers compensation, motor accident or third party insurance claim. However, workers compensation provider will be charged with full rates
  • The Lifetime Care and Support Authority.
  • a workers compensation, motor accident or third party insurance claim. However, contracted services, worker compensation patients are required to pay the full fee for the service provided by NSW Ambulance with a call out fee of $786 plus an additional charge of $6.93 per kilometer (or part thereof).

Fees and charges

If the above does not apply to you, you will be required to pay a fee.

For more information, view NSW Ambulance fees for NSW residents Frequently Asked Questions (PDF, 422 KB).