If your concern relates to a clinical emergency, please call 000.

We appreciate your feedback about the services you received. You can lodge a comment or complaint about the care you received at any time.

If you have any concerns or feedback:

Step 1: Fill out the online Compliments, Complaints and Comments form.

Step 2: If you are not satisfied with the response submit a complaint or comment via
AMBULANCE-complaints@health.nsw.gov.au or post your feedback to Complaints, Locked Bag 105 Rozelle, NSW 2039.

Step 3: Alternatively leave a voice mail by calling 1800 269 133. When leaving a message it is essential to please clearly state your name, contact details and the suburb the Ambulance was called to with brief details of the compliant or feedback. It is helpful to repeat the details for clarity.

If you do not wish to make a complaint to NSW Ambulance directly, certain complaints can be lodged with other statutory bodies including the Health Care Complaints Commissioner, The Australian Health Practitioner Regulations Agency (AHPRA) or the Health Professional Councils Authority.

You may contact them as follows:

The Health Care Complaints Commission acts to protect public health and safety by dealing with complaints about health service providers in NSW.

Online complaints

Street address
Level 12
323 Castlereagh Street (corner of Hay St)
Sydney NSW 2000

Mail
Locked Bag 18
Strawberry Hills
NSW 2010

Phone
1800 043 159 (toll free) or(02) 9219 7444

AHPRA The Ombudsman’s jurisdiction extends across all arms of the State Government and its statutory authorities.

Online complaints

Street address
Level 51
680 George Street
Sydney
NSW 2000

Mail
AHPRA
GPO Box 9958
Sydney
NSW 2001

Phone
Within Australia: 1300 419 495
Outside Australia: +61 3 9275 9009

The Health Care Complaints Commission acts to protect public health and safety by dealing with complaints about health service providers in NSW.

Online complaints

Street Address
Level 6, North Wing 
477 Pitt Street 
Sydney NSW 2000

Mail
Health Professional Councils Authority
Locked Bag 20
Haymarket NSW 1238

Phone 1300 197 177

Have a question or complaint relating to a bill or fee?

Go to Accounts & Fees or call 1300 655 200.