We appreciate your feedback about the services you receive. You can lodge a comment or complaint about the service or care you received at any time.

Phone
1800 269 133

Submit a comment or complaint via email.

Mail
Complaints
Locked Bag 105
Rozelle NSW 2039

Have a question or complaint relating to a bill or fee?

Go to Accounts & Fees or call 1300 655 200.

Tips for lodging a comment or complaint

To ensure your complaint is managed in a timely manner, please ensure you provide us with the appropriate details so a manager can contact you as soon as possible.

If you are writing or leaving a message make sure you tell us:

  • Your name and contact details
  • The suburb the ambulance was called to
  • Brief complaint description.

For serious misconduct against NSW Ambulance staff (including criminal allegations)

Mail
Professional Conduct & Integrity Unit
Locked Bag 105
Rozelle NSW 2039

Phone
(02) 9320 7838

Submit a complaint by email

If you do not wish to make a complaint to NSW Ambulance directly, certain complaints can be lodged with other statutory bodies including the Health Care Complaints Commissioner, the Australian Health Practitioner Regulation Agency (AHPRA) or the Health Professionals Councils Authority.

You may contact them as follows:

The Health Care Complaints Commission acts to protect public health and safety by dealing with complaints about health service providers in NSW.

Online complaints

Street address
Level 12
323 Castlereagh Street (corner of Hay St)
Sydney NSW 2000

Mail
Locked Bag 18
Strawberry Hills
NSW 2010

Phone
1800 043 159 (toll free) or(02) 9219 7444

AHPRA The Ombudsman’s jurisdiction extends across all arms of the State Government and its statutory authorities.

Online complaints

Street address
Level 51
680 George Street
Sydney
NSW 2000

Mail
AHPRA
GPO Box 9958
Sydney
NSW 2001

Phone
Within Australia: 1300 419 495
Outside Australia: +61 3 9275 9009

The Health Care Complaints Commission acts to protect public health and safety by dealing with complaints about health service providers in NSW.

Online complaints

Street Address
Level 6, North Wing 
477 Pitt Street 
Sydney NSW 2000

Mail
Health Professional Councils Authority
Locked Bag 20
Haymarket NSW 1238

Phone 1300 197 177