On 1 July 2010 new Right to Information legislation came into effect, replacing the former freedom of information law.

The new law:

  • creates new rights to information that are designed to meet community expectations of more open and transparent government
  • encourages government agencies to proactively release government information.

You can find out more about your right to information and new ways to access NSW government information on the Information and Privacy Commission NSW website.

Accessing our agency's information

Our agency publishes a range of information under the Government Information (Public Access) Act 2009, including our policies, our agency's publication guide, a disclosure log of information applications, details of information not disclosed to the public and our register of government contracts.

The Government Information (Public Access) Act 2009 (GIPA Act) replaced the Freedom of Information Act 1989 (FOI Act) 1989 on 1 July 2010.

The aim of the new Right to Information law is to maintain and advance a system of responsible and representative democratic government that is open, accountable, fair and effective. The object of the GIPA Act is to open government information to the public by:

  • authorising and encouraging the proactive release of government information by agencies;
  • giving members of the public an enforceable right to access government information; and
  • providing that access to government information is restricted only when there is an overriding public interest against disclosure.

The GIPA Act establishes four ways for the public to access government information.

  1. Open Access Information (aka Mandatory Release) - Certain information must be published on an agency's website, and available free of charge, including policy documents, a disclosure log of information released and refused under the GIPA Act, and a register of government contracts.
  2. Proactive Release - Agencies are encouraged to take the initiative to release as much government information as possible, in an appropriate manner and free of charge, or at lowest reasonable cost.
  3. Informal Release - Agencies are encouraged to release information on request without the need for a formal access application, subject to any reasonable conditions.
  4. Formal Access - In some circumstances, access to information will require formal access applications and a fee.

For further information, contact:

Right to Information Officers, NSW Ambulance
Locked Mail Bag 105
NSW 2039

(02) 9320 7606 or (02) 9320 7658
(9:00am - 5:00pm, Monday to Friday)


General information about accessing government information under the GIPA Act is available from:

The Information and Privacy Commission
GPO Box 7011, Sydney NSW 2001

1800 472 679
(9:00am - 5:00pm, Monday to Friday)


The Information and Privacy Commission (IPC) has been established as part of the Right to Information system and is led by an Information Commissioner.