Invoices and Finance
For enquiries about an invoice or to speak to our Finance team:
Customer Service Centres are open from 8.30am to 4.30pm, Monday to Friday (excluding public holidays).
Find out if you are covered for ambulance when you are travelling interstate.
How to get ambulance coverage if you are a NSW resident.
Am I entitled to a payment exemption?
For all information regarding recruitment including paramedic and control centre recruitment please visit our Careers page.
For any further enquiries please contact the Recruitment team.
NSW Ambulance is committed to ensuring public input is considered as part of policy development, priority setting, service planning and evaluation of services. Your feedback is very important to us. If you are unhappy with our service, please visit the Complaints section where you can let us know what the issue is.
Please refer any complaints to the Complaints team.
Access your Medical records
For copies of your medical records, please contact the Records team.
For a copy of your Triple Zero (000) recording under the Government Information (Public Access) Act 2009
For all information regarding the GIPA application process, please visit our Right to Information page.
Please see below under Sector Office Information.
How to set up and Advanced Care Plans
For all information of care plans and how to register a care plan please visit our Authorised Care Plans page.
Have a paramedic visit your School or Childcare Centre
For requests for paramedics to visit a school or childcare centre please contact the Community team.
Non-Emergency Patient Transport Services
For non-emergency patient transport service information please visit our Health Partners page.
Honours and Awards
Registering your property access code with NSW Ambulance
Please email Ambulance-GeneralEnquiry@health.nsw.gov.au who will put you in contact with your local Sector Office to set up your access code.
Patient Experience and Consumer Participation (for Compliments)
- Write to us at NSW Ambulance, Locked Bag 105, Rozelle NSW 2039.
- Submit feedback via email or click on the 'Your feedback' tab to the right of this page.
Patient Experience and Consumer Participation (for Complaints)
- Phone: 1800 269 133
- Submit feedback via email.
All other enquiries
Please email Ambulance-GeneralEnquiry@health.nsw.gov.au
Other useful numbers
- NSW Poisons Information Centre - 131 126
- healthdirect Australia - 1800 022 222
- Alcohol Drug Information Service - 1800 250 015