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Invoices and Finance

For enquiries about an invoice or to speak to our Finance team:

Customer Service Centre Enquiries
Phone: 1300 655 200
Email: Ambulance-FinanceAccounts@health.nsw.gov.au

Customer Service Centres are open from 8.30am to 4.30pm, Monday to Friday (excluding public holidays).

Find out if you are covered for ambulance when you are travelling interstate.

How to get ambulance coverage if you have recently moved to NSW.

How to get ambulance coverage if you are a NSW resident.

Am I entitled to a payment exemption?

Recruitment

For all information regarding recruitment including paramedic and control centre recruitment please visit our Careers page.

For any further enquiries please contact the Recruitment team.

Complaints

NSW Ambulance is committed to ensuring public input is considered as part of policy development, priority setting, service planning and evaluation of services.  Your feedback is very important to us. If you are unhappy with our service, please visit the Complaints section where you can let us know what the issue is.

Please refer any complaints to the Complaints team.

Access your Medical records

For copies of your medical records, please contact the Records team.

For a copy of your Triple Zero (000) recording under the Government Information (Public Access) Act 2009

For all information regarding the GIPA application process, please visit our Right to Information page.

Sector information

Please see below under Sector Office Information.

How to set up and Advanced Care Plans

For all information of care plans and how to register a care plan please visit our Authorised Care Plans page.

Volunteering

For information about volunteering with NSW Ambulance please visit our Volunteer page or contact the Volunteer team.

Non-Emergency Patient Transport Services

For non-emergency patient transport service information please visit our Health Partners page.

Honours and Awards

For information on Honours and Awards please visit our Compliments & Award Nominations page or contact the Hounours & Awards team.

Registering your property access code with NSW Ambulance

Please email Ambulance-GeneralEnquiry@health.nsw.gov.au who will put you in contact with your local Sector Office to set up your access code.

Media enquiries

Media enquires during business hours

  • Monday to Friday 7.00am – 5.30pm
  • Saturday to Sunday 10.00am – 6.00pm

Phone: (02) 9320 7796 (for media outlets and NSW Ambulance staff)

Email: ambulance-mediaunit@health.nsw.gov.au

Media enquiries outside of business hours

Phone (02) 9320 7796 if your enquiry is media related and regarding an active incident.

This number is monitored 24/7 for urgent matters only.

The email inbox is not regularly monitored outside of business hours.

Patient Experience and Consumer Participation (for Compliments)

  • Write to us at NSW Ambulance: Locked Bag 6, Silverwater NSW 2128
  • Submit feedback via email or click on the 'Your feedback' tab to the right of this page.

Patient Experience and Consumer Participation (for Complaints)

  • Phone: 1800 269 133
  • Submit feedback via email.

All other enquiries

Please email Ambulance-GeneralEnquiry@health.nsw.gov.au

Other useful numbers

Associated websites